Natalie Tene
Lake Mary,USA
Summary
Experienced hospitality worker with more than 20 years of restaurant service, including serving, bartending and ownership.
Overview
17
17
years of professional experience
Work History
Sleep Practice Manager
CARDIOVASCULAR Interventions
Orlando, FL
03.2025 - 11.2025
- Clinical office manager for Sleep Practice.
- Worked with patients to initiate sleep studies and treatment.
- Responsible for budgeting, eligibility and benefits.
- Created an in house sleep study program and managed prior authorizations.
- Dr. Jeeten Jamnadas-Orlando, FL
Operations Manager
Sleep Telemedicine Services
Maitland, FL
10.2023 - 12.2024
- Operations manager of Orlando sleep labs.
- Monitors patient care during the day while managing patients and technicians overnight.
- Specialized in the care of pulmonary and cardiac sleep patients.
- Built relationships between physicians and staff to keep patient schedule full.
- Responsible for inventory, maintenance of labs, and patient payments.
- Maintained schedule of patients and staff.
- Maitland, FL
Workforce Specialist
Florida Fruit and Vegetable Association
Maitland, FL
03.2023 - 10.2023
- Assisting United States farmers hiring H-2A migrant workers.
- Ensuring the safety and living conditions of these employees.
- Submitting documentation to homeland security, the federal and state governments.
- Maitland, FL
Front of house Manager
Ristorante Piccirilli
Shelby Charter Township, MI
07.2008 - 01.2023
- Hiring and management of front of the house employees.
- Tracking bar inventory.
- Ensuring customer satisfaction.
- Managing website and social media for increased volume.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Maintained cleanliness and organization of front-of-house areas for safety compliance.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with the kitchen team to streamline communication and service flow.
- Scheduled shifts effectively to maintain optimal staffing levels during peak hours.
- Trained and mentored new team members on service standards and protocols.
- Oversaw guest relations to ensure exceptional dining experiences for patrons.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed reservations system including taking reservations over phone or online booking systems.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Controlled and maintained labor costs through careful scheduling.
- Processed payments from customers using various payment methods.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Trained front of house staff in customer service excellence and operational procedures.
- Utilized POS systems to streamline transactions and generate reports.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Distributed food to service staff for prompt delivery to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Patient Care Coordinator and Authorization Specialist
Pulmonary and Critical Care Associates
Shelby Charter Township, MI
10.2018 - 11.2022
- Primary contact person for physicians and patients.
- Practice included pulmonary, critical care and sleep medicine.
- Responsible for scheduling, follow up care and test results for all patients.
- Obtained prior authorizations for testing, procedures, and any additional treatment.
- Patient liaison responsible for answering patient questions regarding medication requests, test results and sick messages sent to the doctor.
- Sending orders to DME and ensuring patients are setup on their necessary equipment.
- Prepping all charts for patient visits, and assisting patients upon completion of office visits.
- Shelby Charter Township, MI
Education
High School -
Stevenson High School
Sterling Heights, MISkills
- Organizational skills
- Healthcare Management
- Business development
- Administrative experience
- Medical Records
- Analysis skills
- Medical Terminology
- Sales
- Filing
- Leadership
- Operations management
- Supervising experience
- Account management
- Insurance Verification
- Computer literacy
- Recruiting
- Word processing
- Clerical experience
- Phone etiquette
- Medicare
- Computer skills
- Restaurant Management
- Front desk
- Documentation review
- Multi-line phone systems
- Time management
- Office experience
- EMR Systems
- Data entry
- Practice Management
- Interviewing
- Customer service
- Critical Care Experience
- Employee Orientation
- Hospitality
- Typing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sleep Practice Manager
CARDIOVASCULAR Interventions
03.2025 - 11.2025
Operations Manager
Sleep Telemedicine Services
10.2023 - 12.2024
Workforce Specialist
Florida Fruit and Vegetable Association
03.2023 - 10.2023
Patient Care Coordinator and Authorization Specialist
Pulmonary and Critical Care Associates
10.2018 - 11.2022
Front of house Manager
Ristorante Piccirilli
07.2008 - 01.2023
High School -
Stevenson High School