Amy Collins
Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Sleep Medicine Scheduler
UC Health
Cincinnati, OH
12.2022 - Current
- Coordinated scheduling for patient appointments, ensuring optimal resource allocation and minimal wait times.
- Managed electronic health record (EHR) systems to streamline patient data access and appointment tracking.
- Collaborated with healthcare teams to resolve scheduling conflicts and enhance workflow efficiency.
- Implemented process improvements that reduced appointment rescheduling by enhancing communication protocols.
- Abstracted information from EHR to forward to director for non-sleep physician approvals
Customer Account Representative
State Farm Insurance Agencies
Cincinnati, OH And Billings, MT
09.2008 - 12.2022
- Managed customer inquiries and resolved account issues efficiently.
- Developed strong relationships with clients to enhance customer satisfaction.
- Processed policy changes and claims in compliance with company standards.
- Educated clients on insurance products to ensure informed decision-making.
Health Unit Coordinator-Emergency Department
St Vincent Healthcare
Billings, MT
04.2005 - 08.2008
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
Phlebotomist, Patient Transporter, Lab Assistant
Billings Clinic Hospital
Billings, MT
12.2000 - 04.2005
- Collected blood samples efficiently while ensuring patient comfort and safety.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
No Degree - Hospital Administration
Montana State University
Billings, MTSkills
- Computer skills
- Strong work ethic
- Critical thinking
- Effective multitasking
- Problem-solving
- Risk monitoring
Timeline
Sleep Medicine Scheduler
UC Health
12.2022 - Current
Customer Account Representative
State Farm Insurance Agencies
09.2008 - 12.2022
Health Unit Coordinator-Emergency Department
St Vincent Healthcare
04.2005 - 08.2008
Phlebotomist, Patient Transporter, Lab Assistant
Billings Clinic Hospital
12.2000 - 04.2005
No Degree - Hospital Administration
Montana State University