Angela Dunlap
Front Royal,VA
Summary
Dynamic Support Enforcement Specialist with a proven track record at the Virginia Department of Social Services. Expert in case management and compliance analysis, leveraging strong critical thinking and effective communication skills to enhance child support initiatives. Successfully maintained high caseload compliance, ensuring financial support for children while fostering interagency collaboration.
Overview
20
20
years of professional experience
Work History
Support Enforcement Specialist
Virginia Department of Social Services - Division of Child Support Enforcement
Winchester, Virginia
04.2020 - Current
- Serve as case manager for assigned Foster Care, TANF, and Non-TANF child support cases, ensuring financial and family support for children.
- Manage a substantial caseload using federal and state policies, procedures, and audit requirements.
- Maintain caseload compliance of child support orders through administrative and judicial enforcement actions. Proactively meeting goals related to federal OCSE performance measures.
- Prepare legal documentation for enforcement actions and court proceedings.
- Coordinate with local agencies, courts, and community partners to enhance collaboration on child support initiatives.
- Analyze case files to ensure compliance with child support regulations.
- Conduct interviews to gather the necessary information for case assessments.
- Review and update case records in the management system regularly.
- Assist clients in understanding their rights and responsibilities regarding support payments.
- Assess potential risks associated with enforcement actions.
- Prepare documentation of administrative and legal actions related to child support orders.
- Assist in the preparation of evidence for court hearings related to enforcement actions.
- Participate in community outreach programs regarding the importance of paying child support obligations.
- Identify sources of income for delinquent payers through asset searches.
- Provide guidance on available remedies for non-payment or delinquency in payment of child support obligations.
- Analyze legal documents to ensure the accuracy of child support orders.
- Conduct investigations to obtain assets, and enforce payment of child support obligations.
- Coordinate interagency communication regarding shared cases.
- Identify appropriate community resources and provide referrals for services.
- Track outcomes and follow-up actions using case management systems and reporting tools.
- Conduct investigations into child support compliance and enforcement issues.
Benefit Program Specialist II
Frederick County Department of Social Services
Winchester, VA
10.2018 - 06.2019
- Determined eligibility for TANF, SNAP, Medicaid, and other programs; assessed clients' behavioral and emotional needs.
- Referred families to appropriate community-based services, and monitored outcomes.
- Provided guidance and training to staff and clients on program policies and procedures.
- Assessed client eligibility for various benefit programs and services.
- Processed applications and maintained accurate case records.
- Conducted interviews to gather necessary information from applicants.
- Educated clients about available benefits and application procedures.
- Reviewed case files for compliance with regulations and policies.
- Processed applications for new or renewal of benefits programs.
- Monitored compliance with state and federal regulations governing benefit programs.
- Identified potential fraud cases involving misuse of benefits programs funds.
- Assessed eligibility of participants for benefits programs based on income, resources and other criteria.
- Checked accuracy and completeness of benefits applications and documents.
- Communicated effectively via email, phone, and face-to-face with clients to resolve issues pertaining to benefits.
Administrative Assistant / Advanced Administrative Assistant
Greystone IT & Lockheed Martin via Datrose
, VA
01.2015 - 12.2018
- Coordinated scheduling, documentation, and records for teams and executives.
- Facilitated meetings and supported workflow efficiency, ensuring compliance with organizational policies.
- Managed office supplies and inventory for operational efficiency.
- Organized company events and team-building activities to enhance collaboration.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Deputy Clerk / Legal Intern
Prince William County General District Court & Warren County Commonwealth's Attorney's Office
01.2006 - 12.2011
- Supported interagency collaboration and facilitated communication with public and legal professionals.
- Managed court documents and ensured accurate filing procedures.
- Maintained confidentiality of sensitive legal information throughout operations.
- Performed data entry tasks into the computer case management system.
Education
Bachelor of Science - Criminology
George Mason University
05-2011
Skills
- Case management and service planning
- Eligibility assessment and compliance
- Interagency collaboration, time management, critical thinking, and attention to detail
- Compliance analysis
- Policy interpretation and application (state and federal)
- Data tracking, reporting, and case management systems
- Client engagement, interviewing, effective communication, and problem-solving
- Microsoft Office Suite and remote work tools
Certifications And Requirements
- Valid Virginia Driver's License, eligible to drive for work
- Cleared for child protective services and criminal history background checks
Accomplishments
Top Performer in the Winchester District Office 3rd Quarter 2023/2024 performance year
Timeline
Support Enforcement Specialist
Virginia Department of Social Services - Division of Child Support Enforcement
04.2020 - Current
Benefit Program Specialist II
Frederick County Department of Social Services
10.2018 - 06.2019
Administrative Assistant / Advanced Administrative Assistant
Greystone IT & Lockheed Martin via Datrose
01.2015 - 12.2018
Deputy Clerk / Legal Intern
Prince William County General District Court & Warren County Commonwealth's Attorney's Office
01.2006 - 12.2011
Bachelor of Science - Criminology
George Mason University