Olandria Sales
Madison Heights,VA
Summary
Experienced enforcement professional with proven track record in regulatory compliance and investigative procedures. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in conflict resolution, policy enforcement, and data analysis. Reliable and resourceful, consistently delivering impactful solutions.
Overview
9
9
years of professional experience
Work History
Support Enforcement Specialist
Virginia Department Of Social Services
06.2024 - Current
- Worked closely with diverse public and remained courteous and calm while defusing tense situations.
- Manages caseload of up to 1,000 cases.
- Effectively communicate with custodial and non custodial parents to collect support obligations.
- Works respectfully with team members to set, clarify and achieve team goals.
Associate Registrar
Virginia University of Lynchburg
04.2021 - 01.2024
- Maintained accurate academic records by diligently verifying transcripts and updating student files accordingly.
- Managed sensitive student information securely by adhering to strict confidentiality protocols as mandated by FERPA regulations.
- Instituted quality control measures to ensure data integrity in student records, minimizing errors and discrepancies.
- Trained new staff members on office procedures, ensuring consistent adherence to departmental guidelines and best practices.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Implemented a user-friendly online registration system, improving accessibility for students and decreasing wait times.
- Worked successfully in the Admissions Department before being promoted to Associate Registrar.
Patient Access Coordinator
The Free Clinic of Central Virginia
09.2015 - 02.2021
- Screened financial eligibility of potential and current clients and successfully enroll clients into Medicaid Program.
- Provided Training to volunteers and new employees.
- Successfully built client/provider relationships while executing two outreach events each month.
- Documented patient medical information, case history, and insurance details.
- Advocated for hundreds of patients in the community
- Created posters, flyers, business cards for community outreach.
- Successfully Managed three employees.
Nutritionist Associate II
Virginia Department of Health
08.2017 - 05.2018
- Conducted nutritional counseling.
- Prepared lessons for Nutritional Counseling Lessons.
- Worked with infants, children under the age of 5, and mothers.
- Obtained Nutrition Certification.
Education
Master’s Degree - Master of Arts in Human Services
Liberty University
12.2019
Bachelor’s Degree - Bachelor in Science in Public Health Administration
Old Dominion University
12.2015
Skills
- Billing and Claims Skills
- Proficient in all Microsoft Office Suites
- Experienced Trainer
- Excellent Verbal and Written Communication
- Interpersonal skills
- Magnificent Customer Service Skills
- Public Safety Awareness
- Time Management
- Attention to Detail
- Case Documentation
References
Available Upon Request
Timeline
Support Enforcement Specialist
Virginia Department Of Social Services
06.2024 - Current
Associate Registrar
Virginia University of Lynchburg
04.2021 - 01.2024
Nutritionist Associate II
Virginia Department of Health
08.2017 - 05.2018
Patient Access Coordinator
The Free Clinic of Central Virginia
09.2015 - 02.2021
Master’s Degree - Master of Arts in Human Services
Liberty University
Bachelor’s Degree - Bachelor in Science in Public Health Administration
Old Dominion University
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