Angela Durgha
South Richmond Hill,NY
Summary
Office Leader at Worldwide Flight Services with extensive experience in customer service and logistics coordination. Proven expertise in shipment tracking and regulatory compliance, leading to effective resolution of complex issues. Strong problem-solving skills and proactive approach have resulted in enhanced operational efficiency and increased client satisfaction. Experienced professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
16
16
years of professional experience
Work History
Office Lead
Worldwide Flight Services
09.2009 - Current
Acted as first point of contact for customer inquiries, efficiently resolving shipping-related issues.
Coordinated inbound and outbound flights, managing driver reception and logistics for pickups and deliveries.
Provided shipment tracking updates to customers during transit.
Ensured accurate recordkeeping and compliance with shipping documents and regulations.
Captured data entries into WFS and airline systems to support operational needs.
Monitored discrepancies and damages, performing general administrative tasks within regulatory frameworks.
Addressed service-related issues through effective communication via phone or email.
Established strong relationships with customer airlines and their clientele to improve service delivery.
Responsible for import and export.
Data capturing.
Preparation of documents for flight.
Ams
Education
High School Diploma -
John Adams High School
South Richmond HillSkills
Customer service
Shipment tracking
DG certified
Data entry
Document preparation
Logistics coordination
Problem solving
Import and export agent
Cargo spot
Timeline
Office Lead
Worldwide Flight Services
09.2009 - Current
High School Diploma -
John Adams High School