ANGELA DURHAM
Boise,Idaho
Summary
Licensed by Idaho Department of Insurance, specializing in sales. Seeking entry-level sales position to leverage newly acquired skills and knowledge. Committed to delivering exceptional customer service and driving sales growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
BUSINESS OWNER
Maven Concrete, LLC
Meridian, Idaho
05.2019 - 12.2024
- Built concrete company from scratch by establishing plans, sourcing funding and hiring team members.
- Managed operations budgeting, accounts payable, accounts receivable, and payroll to ensure financial accuracy and operational efficiency.
- Conferred with customers to identify needs and finalize purchase orders, enhancing customer satisfaction and order fulfillment.
- Reconciled daily sales and prepared bank deposits, ensuring accuracy in financial reporting and cash flow management.
- Maintained client records and information in customer database.
- Monitored regulatory changes impacting business operations.
SERVICE ADVISOR
Audi of Boise
Boise, ID
08.2016 - 05.2019
- Recommended additional services to customers, enhancing service offerings and contributing to sales growth.
- Consulted with clients to present service options and secure approval, facilitating clear communication and service execution.
- Explained amount for expected services and provided detailed answers to customer questions.
- Managed telephone inquiries about appointments and work in progress, ensuring timely customer updates and satisfaction.
- Examined records and papers to verify warranty and service contract coverage.
BARTENDER / SERVER
Twisted Timber
Boise, ID
11.2014 - 08.2016
- Crafted unique cocktails using fresh ingredients and seasonal flavors.
- Provided excellent customer service by engaging with patrons and anticipating needs.
- Engaged each guest with a genuine, positive, and enthusiastic demeanor, enhancing overall guest satisfaction.
- Provided attentive food and beverage service to guests, ensuring a responsible and enjoyable dining experience.
- Maintained cleanliness and organization of the bar area during busy shifts.
BARTENDER / SERVER
Gypsy Cafe
Sebastopol, CA
10.2013 - 10.2014
- Served at farm-to-table establishment in Sonoma County wine country, prioritizing local ingredients to support sustainable dining.
- Mixed cocktails and crafted beverages for diverse customer preferences.
- Provided excellent customer service, ensuring a welcoming atmosphere.
- Maintained cleanliness and organization of bar area and equipment.
- Developed expertise in wine types and regions to enhance guest experiences.
SALES
Jenny Craig
St George, UT
06.2012 - 08.2013
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Analyzed existing sales data to develop strategies for increasing sales volume.
- Guided customers in achieving and sustaining weight-loss goals through effective promotion and sales of Jenny Craig products.
- Analyzed operational challenges that contributed to franchise closure, providing insights for future prevention.
- Monitored daily sales a.
Education
ASSOCIATE OF SCIENCE - GENERAL STUDIES
Dixie State University
UT01-2011
HIGH SCHOOL DIPLOMA - GENERAL
Woods Cross High School
UT01-1997
Skills
- Operations management
- Financial management
- Strategic planning
- Business development
- Operational efficiency
- Customer relations
- Written communication
References
References available upon request.
Certification
- Insurance Producer-State of Idaho Department of Insurance 04/09/2026
Timeline
BUSINESS OWNER
Maven Concrete, LLC
05.2019 - 12.2024
SERVICE ADVISOR
Audi of Boise
08.2016 - 05.2019
BARTENDER / SERVER
Twisted Timber
11.2014 - 08.2016
BARTENDER / SERVER
Gypsy Cafe
10.2013 - 10.2014
SALES
Jenny Craig
06.2012 - 08.2013
ASSOCIATE OF SCIENCE - GENERAL STUDIES
Dixie State University
HIGH SCHOOL DIPLOMA - GENERAL
Woods Cross High School