Emily Payne
Norfolk,VA
Summary
Dynamic business leader with a proven track record at Shutters On the Beach, enhancing employee engagement and streamlining HR processes. Skilled in strategic planning and conflict resolution, I successfully implemented initiatives that improved retention rates and fostered a collaborative workplace culture, driving overall organizational success and employee satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner
Eliminates Property Solutions
2021.01 - 2025.08
- Managed daily operations to ensure high-quality customer service and satisfaction.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Trained and mentored staff on operational procedures and best practices.
- Analyzed sales data to identify trends and inform business decisions.
- Established partnerships with local vendors to enhance product offerings and services.
- Implemented cost-control measures that improved overall profitability of the business.
- Fostered a positive work environment that promoted teamwork and employee engagement.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reported issues to higher management with great detail.
HR Manager
Shutters On the Beach
2016.02 - 2021.04
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Streamlined recruitment processes, reducing time-to-hire for key positions.
- Managed onboarding programs, ensuring seamless integration of new hires into company culture.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Led training sessions on HR policies and compliance regulations for staff awareness.
- Facilitated conflict resolution meetings, promoting a harmonious work environment.
- Analyzed employee feedback data to identify areas for improvement in retention strategies.
- Collaborated with leadership to design succession planning frameworks aligned with organizational goals.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Managed employee disputes by employing conflict resolution techniques.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Distributed employee engagement surveys to identify areas of improvement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Recruited top talent to maximize profitability.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Business Owner
The Booth House
2013.03 - 2017.01
- Managed daily operations to ensure high-quality customer service and satisfaction.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Trained and mentored staff on operational procedures and best practices.
- Analyzed sales data to identify trends and inform business decisions.
- Established partnerships with local vendors to enhance product offerings and services.
- Implemented cost-control measures that improved overall profitability of the business.
- Fostered a positive work environment that promoted teamwork and employee engagement.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Business Administration And Management
South University Savannah
GA04.2025
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Business planning
- Employee training
- Team collaboration and leadership
- Performance improvement
- Project management
- Business development
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Professional networking
- Budget control
- Operations management
- Social media marketing
- Bookkeeping
- Quality assurance
- Cost control and budgeting
- Staff hiring
- Sales planning
- Financial management
- Sales development
- Accounting management
- Negotiation and persuasion
- Strategic planning
- Start-up operations
- Business marketing
- New business development
- Policies and procedures development
- Staff management
- Negotiation
- Public speaking
- Process improvement
- Sales strategics
- Coaching and mentoring
- Financial planning
- Task delegation
- Financial administration
- Vendor relationship management
- Trends analysis
- Cost analysis and savings
- Incident response
- Regulatory compliance
- Human resources management
- Organizational development
- E-commerce management
- Staffing oversight
- Consulting
- Contract management
- Resources allocation
- Talent allocation
- Employee development
- Corporate governance
- Cross-functional team coordination
- Change management
- Verbal and written communication
- Innovation management
- Sustainable business models
- Industry trend tracking
- Entrepreneurial leadership
- Sales oversight
- Decision-making
- Customer service management
- Team leadership
- Teamwork and collaboration
- Marketing strategies
- Business management
- Effective leader
- Scheduling
- Inventory tracking and management
- Goal setting
- Business leadership
- Sales strategies
- Performance improvements
- Employee scheduling
- Customer retention
- Desktops, laptops, and mobile devices
- Financial oversight
- Records organization and management
- Administrative management
- Organizational structuring
- Direct sales
- Staff training/development
- Data analysis
- Cost control
- Proficient in software
- Data management
- Sales tracking
- Operations oversight
- Inventory management
- Business growth initiatives
- Calendar management
- Process improvements
- Hiring and onboarding
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
Affiliations
- Project Management Institute
- Rotary International
- APICS – Association for Supply Chain Management
- Toastmasters
- International Association of Administrative Professionals
- American Institute of Certified Public Accountants
- American Society of Safety Professionals
- Jaycees
- American Marketing Association
- Freemason
- Association for Computing Machinery
- International Council of Nurses
- Society of Women Engineers
- National Association of Social Workers
- Society of Human Resource Management
- Association of Information Technology Professionals
- Institute of Electrical and Electronics Engineers
- Lions Club
- American Medical Informatics Association
Certification
- Certified Business Owner, -Eliminates Property Solutions
- HR Training -
- Licensed Property Management and Real-estate
- Business Management
- Business administration License
Timeline
Business Owner
Eliminates Property Solutions
2021.01 - 2025.08
HR Manager
Shutters On the Beach
2016.02 - 2021.04
Business Owner
The Booth House
2013.03 - 2017.01
Bachelor of Science - Business Administration And Management
South University Savannah