Angela Eanes
Stuart,FL
Summary
Compassionate Certified Medical Assistant with experience supporting physicians and podiatrists through patient intake, wound care, diagnostic testing, and follow-up instructions. Skilled in electronic health records, patient scheduling, and effective communication, with a strong focus on accurate, efficient care. I believe in working together as a team player and take pride in compliance with HIPPA and Medicare guidelines.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Florida Foot Specialist
Port Saint Lucie, Florida
09.2025 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Supported patient check-in, vital signs collection, and rooming at Florida Foot Specialist.
- Assisted podiatrists with foot exams and procedures, contributing to effective treatment planning.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Provided patients with post-visit care guidance and follow-up instructions.
- Prepared exam rooms and restocked foot care supplies to ensure readiness for daily patient visits.
- Recorded detailed notes about patient interactions during each visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Retention Customer Service Representative
Frontier Communications
Sophia, West Virginia
01.2020 - 07.2025
- Resolved customer complaints promptly and professionally.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Conducted follow-up with customers to confirm satisfaction with the service provided.
- Identified customer needs to upsell products or services.
- Ensured quality standards were met throughout all customer interactions.
- Developed strong relationships with customers through friendly interactions.
- Coordinated with support and repair teams to resolve service issues efficiently.
- Maintained records of customer interactions, transactions, comments and complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Escalated unresolved customer issues to the relevant department for resolution. to the appropriate department for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Medical Assistant
New River Health Association
Sophia, WV
01.2025 - 05.2025
- Recorded vital signs and updated charts in electronic health records.
- Administered medications under physicians' supervision.
- Operated x-ray and electrocardiogram (EKG) to facilitate accurate diagnostic evaluation.
- Changed dressings on wounds to promote healing and minimize infection risk.
- Scheduled appointments and coordinated follow-up visits to ensure continuity of patient care.
- Adhered to HIPAA regulations regarding the safeguarding of confidential patient information at all times.
- Executed daily tasks with precision in a fast-paced environment.
Education
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Valley College
Beckley, WV05-2025
High School Diploma -
Greenbrier East High School
Lewisburg, WV06-2004
Some College (No Degree) - Business
Indian River State College
Ft. Pierce, FLSkills
- Patient triage
- Electronic health records
- Patient scheduling
- Multitasking and organization
- Problem resolution
- Effective communication
- Empathy and patience
- Patient scheduling
Timeline
Medical Assistant
Florida Foot Specialist
09.2025 - Current
Medical Assistant
New River Health Association
01.2025 - 05.2025
Retention Customer Service Representative
Frontier Communications
01.2020 - 07.2025
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Valley College
High School Diploma -
Greenbrier East High School
Some College (No Degree) - Business
Indian River State College