Angela Edwards
Temple,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
General Cleaner
Learn As You Grow Learning Center
09.2023 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Repossession Agent /Office Clerk
Joe K Used Cars
07.2022 - 03.2023
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
BOSCH Machine Operator
Young Dental
05.2021 - 06.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed to maintain production.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Shipping / Office Clerk
Triad Manufacturing
08.2020 - 05.2021
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Customer Service Cashier
American Cleaners
12.2018 - 09.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about services.
- Utilized POS system to handle customer cash, check, and credit card transaction. As well as giving hand written cleaning tickets for pick ups.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Inbound Customer Service / Order Agent
Keefe Group
08.2017 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Business Office Applications
Metropolitan Education Training Center
Saint Louis, MO05.2004
High School Diploma -
Maplewood-Richmond Hgts. High School
Maplewood, MO01.1986
Skills
- Cash Handling
- Delinquent Account Notification
- Attention to Detail
- Customer Service
- Account Monitoring
- Account Investigation
- Paperwork Processing
- Word Processing
Timeline
General Cleaner
Learn As You Grow Learning Center
09.2023 - Current
Repossession Agent /Office Clerk
Joe K Used Cars
07.2022 - 03.2023
BOSCH Machine Operator
Young Dental
05.2021 - 06.2022
Shipping / Office Clerk
Triad Manufacturing
08.2020 - 05.2021
Customer Service Cashier
American Cleaners
12.2018 - 09.2019
Inbound Customer Service / Order Agent
Keefe Group
08.2017 - 07.2018
No Degree - Business Office Applications
Metropolitan Education Training Center
High School Diploma -
Maplewood-Richmond Hgts. High School
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