Angela Egan
Vancouver,Washington
Summary
Asset Protection Specialist prevents theft and fraud and encourages safety program compliance to reduce store loss. Reviews CCTV and exception reports, monitors security and audits surveillance to identify and investigate incidents. Performs duties safely and with demonstrated integrity by focusing on business objectives while supporting key asset protection and operational responsibilities. Able to foster great relationships with guests and team members.
Overview
23
23
years of professional experience
Work History
Asset Protection Specialist
Target
Vancouver, WA
07.2007 - 01.2022
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for external crime, burglary or theft.
- Patrolled store departments to check for suspicious activities.
- Kept patrons and employees safe and from criminal activity.
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and assisted in apprehending shoplifters.
- Wrote reports outlining activities and results.
Softlines Assistant Store Manager
Kmart
Puyallup, Washington
06.2001 - 07.2007
- Conducted, evaluated and created cycle counts to verify accurate inventory.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Medical Assistant
Hale Urgent Care
Provo, UT
01.1992 - 09.1994
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
Education
High School Diploma -
Springville High School
Springville, UT05.1988
Skills
- Crisis Situations
- Legal Documents
- Theft Reduction
- Critical Thinking
- Time Management
- Active Listening
- Preventing Incidents
- Customer Interaction
- Scheduling and Time-Tracking
- Handling Complaints and Inquiries
Timeline
Asset Protection Specialist
Target
07.2007 - 01.2022
Softlines Assistant Store Manager
Kmart
06.2001 - 07.2007
Medical Assistant
Hale Urgent Care
01.1992 - 09.1994
High School Diploma -
Springville High School