Angela Elaine Cruz
Miami,FL
Summary
Personable and detail-oriented hospitality professional with 5+ years of experience in front desk operations, guest relations, and team supervision. Skilled in night audits, financial reporting, and conflict resolution. Proven track record of maintaining brand standards, improving guest satisfaction, and supporting smooth day-to-day operations. Adept in both hospitality and retail environments, with strong communication and organizational abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
DoubleTree by Hilton
11.2022 - Current
- Processed transactions using POS systems
- Handled cash, credit, and returns
- Assisted guests with inquiries and requests.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Monitored the front desk staff to ensure proper customer service was provided.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Balanced hotel accounts at end of each shift.
- Led front desk operations and enhanced team performance to ensure exceptional service delivery.
• Perform nightly audits, balance daily transactions, and generate financial reports.
• Handle guest check ins/outs reservations, and special requests
Supervisor / Stock Associate
Quiksilver
10.2021 - 06.2023
- Supervised staff during opening/closing shifts
- Conducted daily cash handling, register reconciliation
- Supported merchandising, visual displays, and restocking
- Delivered high-quality customer service during peak hours
Cashier / Customer Service
Sbarro
06.2018 - 02.2020
- Processed transactions using POS systems
- Handled cash, credit, and returns
- Supported food preparation and cleanliness of service area
Education
Associate of Science - Hospitality Management
Miami Dade College
Kendall, FL04.2023
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05.2019
Skills
- Front Desk Supervision
- Staff Training
- Night Audit
- Financial Reporting
- Guest Services
- Complaint Resolution
- Hospitality Software
- Reservation Software
- Cash Handling
- POS Systems
- Inventory Management
- Merchandising
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Bilingual
Certification
- Night Audit Procedures - DoubleTree by Hilton
- Customer Service & Hospitality Training
- POS System & Cash Handling Certification
- Hospitality Management Coursework
Personal Information
Timeline
Front Desk Supervisor
DoubleTree by Hilton
11.2022 - Current
Supervisor / Stock Associate
Quiksilver
10.2021 - 06.2023
Cashier / Customer Service
Sbarro
06.2018 - 02.2020
Associate of Science - Hospitality Management
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School