Angela Ellis
Las Vegas,NV
Summary
Compassionate and dedicated professional with extensive experience as a PCA at Visiting Angels, excelling in personal hygiene assistance and emotional support. Proven ability to enhance patient comfort and safety while effectively managing high-stress situations in customer service roles, demonstrating strong problem resolution and relationship-building skills.
Work History
PCA
Self Employed
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Representative
Fortunabmc
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Care Provider
Visiting Angels
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
High School Diploma -
06.1985
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Vital signs monitoring
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Administrative support
Timeline
PCA - Self Employed
Customer Service Representative - Fortunabmc
Home Care Provider - Visiting Angels
CK McClatchy High School - High School Diploma,