Angela Erb
Gardner,KS
Summary
Hardworking employee enthusiastic about learning everything possible about the job. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
35
35
years of professional experience
Work History
Driver
First Student
08.2022 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
Head Cashier
Home Depot
01.2001 - 01.2006
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Trained new cashiers, providing training that resulted in increased productivity.
- Worked closely with team members to resolve customer issues or facilitate seamless transactions.
Assistant Manager
Blockbuster Video
01.1996 - 01.2001
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cash Office Associate
Office Depot
10.1993 - 12.1995
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Shift Supervisor
KFC
11.1988 - 10.1993
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
Shawnee Mission West High School
Overland Park, KS05.1991
Skills
- Telephone Etiquette
- Attention to Detail
- Customer Focus
- Problem Solving
- Time Management
Timeline
Driver
First Student
08.2022 - Current
Head Cashier
Home Depot
01.2001 - 01.2006
Assistant Manager
Blockbuster Video
01.1996 - 01.2001
Cash Office Associate
Office Depot
10.1993 - 12.1995
Shift Supervisor
KFC
11.1988 - 10.1993
High School Diploma -
Shawnee Mission West High School