Angela Fancher
Fayetteville,AR
Summary
Detail-oriented administrative assistant skilled in managing operations and facilitating communication. Known for professional telephone demeanor and ability to streamline processes, contributing to improved team performance and customer retention.
Overview
19
19
years of professional experience
Work History
Customer Service Representative /Administrative Assistant
Cypress Cold Storage
Springdale, AR
03.2024 - 01.2026
- Responded to customer inquiries via phone and email, resolving issues effectively.
- Processed orders and managed inventory levels using warehouse management software.
- Collaborated with team members to ensure timely delivery of products to clients.
- Assisted in training new employees on customer service protocols and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
Bell Dental Associates
Fayetteville, AR
05.2016 - 03.2018
- Managed patient scheduling and appointment reminders to optimize office efficiency.
- Greeted patients warmly, ensuring a positive first impression of the practice.
- Maintained accurate patient records using dental management software for seamless information retrieval.
- Coordinated insurance verifications and processed payments to streamline billing procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Dental Office Manager
Bentonville Family Dentistry
Bentonville, AR
10.2014 - 04.2016
- Oversaw daily operations ensuring smooth front desk activities and patient flow.
- Implemented scheduling protocols improving appointment efficiency and reducing wait times.
- Managed patient records using dental software for accurate billing and documentation.
- Trained staff on office procedures enhancing team performance and service quality.
- Coordinated with dental professionals to streamline treatment plans and enhance team collaboration.
- Monitored inventory levels, optimizing supply orders to maintain operational readiness.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Dental Office Manager
Bentonville Family Dentistry & Bella Vista Dental Clinic
Bentonville, AR
06.2007 - 10.2014
- Developed patient communication strategies increasing satisfaction and retention rates.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Implemented scheduling protocols improving appointment efficiency and reducing wait times.
- Oversaw daily operations ensuring smooth front desk activities and patient flow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Springdale High
Springdale, AR05-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Multi-line phone talent
- Account updating
- Customer relations
- Problem resolution
- Professional telephone demeanor
Timeline
Customer Service Representative /Administrative Assistant
Cypress Cold Storage
03.2024 - 01.2026
Front Desk Receptionist
Bell Dental Associates
05.2016 - 03.2018
Dental Office Manager
Bentonville Family Dentistry
10.2014 - 04.2016
Dental Office Manager
Bentonville Family Dentistry & Bella Vista Dental Clinic
06.2007 - 10.2014
High School Diploma -
Springdale High