Angela Fasnacht
Ephrata,PA
Summary
Dedicated retail and customer service professional with nearly 30 years of experience delivering exceptional service, driving sales, and creating engaging, customer-focused environments. Recognized for strong product knowledge, merchandising expertise, and the ability to build loyal customer relationships through attentive listening and personalized recommendations.
Overview
36
36
years of professional experience
Work History
Children’s Lead Bookseller
Barnes & Noble
Lancaster, PA
10.1999 - 07.2025
- Lead the daily operations of the children’s department, ensuring a welcoming, well-organized, and customer-friendly environment.
- Merchandise books and products according to company directives; maintain inventory accuracy through shelving, ordering, and system research.
- Oversee and support part-time booksellers by assigning tasks, guiding workflow, and maintaining department standards.
- Engage customers by assessing needs, offering tailored recommendations, and promoting memberships, events, and special offers.
- Serve as a storyteller during children’s storytime, enhancing community engagement and customer experience.
- Consistently drive add-on sales through thoughtful, conversational hand-selling.
Sales Associate
Michelle’s Hallmark
Ephrata, PA
09.1998 - 05.1999
- Provided friendly customer service, maintained product displays, operated the cash register, and supported merchandising efforts.
House Manager • Box Office Manager • Business Manager
Ephrata Performing Arts Center
Ephrata, PA
01.1995 - 01.1999
- Managed front-of-house operations including ticket collection, concessions, usher coordination, and patron assistance.
- Created and printed show programs; delivered occasional curtain speeches.
- Oversaw box office operations, including phone and in-person ticket sales, subscription management, cash handling, and staff supervision.
- As Business Manager, maintained financial records, processed payroll, managed deposits, ordered supplies, and collaborated closely with the Artistic Director.
Owner / Operator
Tales in the Attic Bookshop
Ephrata, PA
06.1989 - 09.1998
- Sole proprietor responsible for all aspects of running a book and card shop, including buying, stocking, merchandising, advertising, sales, inventory management, POS operation, and banking.
- Built a loyal customer base through personalized service and curated product selection.
Education
Bachelor of Science - Elementary & Special Education
Kutztown University of Pennsylvania
Kutztown, PA01-1983
Skills
- Strong work ethic & reliability
- Customer needs assessment
- Team collaboration & leadership
- Creative merchandising
- Attention to detail
- Product & inventory knowledge
- Verbal communication
- Active listening
Timeline
Children’s Lead Bookseller
Barnes & Noble
10.1999 - 07.2025
Sales Associate
Michelle’s Hallmark
09.1998 - 05.1999
House Manager • Box Office Manager • Business Manager
Ephrata Performing Arts Center
01.1995 - 01.1999
Owner / Operator
Tales in the Attic Bookshop
06.1989 - 09.1998
Bachelor of Science - Elementary & Special Education
Kutztown University of Pennsylvania