Kiera Gorham
Winchester Oral Surgery Center
Winchester, VA 22601 - Relocating To Tampa, FL In January 2027
1
Certification
5
years of professional experience
Organized administrative professional with experience in healthcare and banking, specializing in scheduling, insurance coordination, customer support, and data management. Manages high-volume tasks and maintains accurate records while effectively communicating with patients, providers, and clients. Focused on efficiency and compliance to enhance customer experiences.
Work History
Lead Patient Care Coordinator
2 Years 6 Months- Greeted and checked in patients, facilitating a positive front office experience.
- Manage high-volume phone communication, addressing patient questions, concerns, and insurance estimate inquiries.
- Review treatment plans with patients, explain costs, and collect payments.
- Handled high-volume phone communication, resolving patient questions and concerns regarding insurance estimates.
- Manage incoming and outgoing patient referrals, ensuring timely scheduling, accurate documentation, and seamless continuity of care.
- Communicate and coordinate care with referring providers and external offices.
- Coordinated incoming and outgoing patient referrals, ensuring timely scheduling and accurate documentation for continuity of care.
Oral and Maxillofacial Surgical Assistant
2 Years 6 Months- Assist surgeons chairside during oral and maxillofacial procedures, including sedation and anesthesia cases.
- Monitor patient vitals and ensure patient safety throughout procedures.
- Perform surgical assisting duties including operatory setup, instrument preparation, and sterilization.
- Took and processed dental radiographs to assist in diagnosis and treatment planning.
- Provide post-operative care instructions and safely discharge patients.
- Prepared and maintained operatory to ensure efficiency and compliance with standards.
- Ensure adherence to OSHA and HIPAA regulations.
- Maintain sterilization protocols and infection control standards.
- Supported clinical workflow to improve patient care quality.
Receptionist
4 Months- Greeted and checked in patients, providing a professional front office experience.
- Managed scheduling, including appointments, cancellations, and schedule optimization.
- Prepared patient charts and maintained accurate records in Dentrix.
- Verified insurance coverage, submitted preauthorizations, and processed claims.
- Collected payments and supported financial coordination.
- Handled document scanning, filing, and organization.
- Assisted with office budgeting and financial tracking.
- Answered phones professionally in accordance with organizational protocols.
Customer Service Representative
5 Months- Opened new accounts and assisted customers with loan-related inquiries.
- Processed transactions including deposits, withdrawals, loan payments, and official checks.
- Handled debit card services, including ordering, freezing, and account maintenance requests.
- Completed financial transfers and redeemed savings bonds.
- Provided high-level customer service while resolving account concerns.
- Reconciled cash drawers and vault balances, ensuring accuracy and compliance.
- Promoted banking products and services to support customer needs.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Bank Teller
1 Year- Processed daily financial transactions including deposits, withdrawals, loan payments, and official checks.
- Completed financial transfers and redeemed savings bonds.
- Delivered excellent customer service in a fast-paced environment.
- Reconciled cash drawers and assisted with vault balancing.
- Conducted monthly audits of teller drawers and vault.
- Maintained strict confidentiality and compliance with banking regulations.
- Promoted banking products and services.
Education
High School Diploma
Associate - General Studies
Skills
Insurance verification
Scheduling coordination
HIPAA compliance
Microsoft Office proficiency
Problem Solving & Critical Thinking
Multitasking in fast-paced environments
Organizational Skills
Verbal and written communication
Team Collaboration
Sales and customer service
Effective time management
Strong Work Ethic & Reliability
Positive Attitude & Professionalism
Certification
Dental Radiation Safety
Digital Marketing and E-Commerce
Timeline
Lead Patient Care Coordinator
Winchester Oral Surgery Center
02.2024 - CurrentRead More
Oral and Maxillofacial Surgical Assistant
Winchester Oral Surgery Center
02.2024 - CurrentRead More
Receptionist
Valley Dental Care
10.2023 - 02.2024Read More
Customer Service Representative
City National Bank
02.2023 - 07.2023Read More
Bank Teller
United Bank
11.2021 - 11.2022Read More
Warren County High School
High School Diploma
Read More
Laurel Ridge Community College
Associate from General Studies
Read More