Angela Fields
Queens,NY
Summary
Seasoned administrative and customer service professional with 30 years of diverse experience in business operations, customer support, team management, and office administration. Proven expertise in communication, decision-making, leadership, and process coordination. Adept at managing HR systems, supporting recruitment efforts, and maintaining high standards in information handling. Seeking to contribute these strengths to a dynamic team at ASCAP as a Customer Service Representative or HR Operations Specialist.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
34
34
years of professional experience
1993
1993
years of post-secondary education
Work History
CUSTOMER SERVICE MANAGER
Metro Pest Control Inc
Queens, NY
04.2002 - Current
- Supervised team operations and ensured efficient workflow.
- Led communication initiatives between departments and with clients.
- Managed escalated inquiries and implemented resolutions to improve customer satisfaction.
- Addressed customer concerns with professionalism and efficiency.
- Maintained and organized records and documents in office systems.
- Supported administrative tasks and facilitated office coordination.
HUMAN RESOURCES PAYROLL ADMINISTRATOR
ALGOMOD TECHNOLOGIES CORP
New York, NY
02.2000 - 03.2002
- Executed payroll processing for over 200 and more employees, ensuring timely and accurate compensation, which bolstered employee satisfaction and retention.
- Provided guidance to employees regarding payroll queries, fostering a collaborative environment and enhancing overall trust in HR processes.
- Maintained comprehensive payroll records and reports, upholding financial integrity while adhering to company policies and regulatory standards.
- Streamlined payroll processing workflow, enhancing efficiency and ensuring timely payments, contributing to improved employee morale.
- Responded to employee inquiries pertaining to Health Benefits and the 401K Plan.
- Enrolled new employees in benefit plans, process their paperwork and terminated benefits.
CUSTOMER SERVICE REPRESENTATIVE
ASCAP
New York, NY
11.1991 - 02.1999
- Maintained accurate records of customer interactions, ensuring compliance with company policies and improving reporting accuracy.
- Fostered strong relationships with clients, resulting in improved satisfaction ratings and a notable increase in repeat business.
- Streamlined customer inquiry processes, leading to reduced response times and enhanced service efficiency.
- Answered telephone, questions and members inquiries providing excellent customer service.
- Prepared reports for internal distribution and foreign societies.
Education
ASSOCIATE DEGREE - Business Administration
Ashworth College
Skills
- Time Management
- HR Systems & Data Management
- Team Player
- Data Entry
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Engagement
- Complaint Resolution
- Computer Skills
- Team leadership
- Customer feedback analysis
- Escalation management
- Operational workflow optimization
- Client communication
- Strategic planning
- Critical thinking
- Process improvement
- Conflict resolution
- Problem solving
- Time management
- Adaptability to change
- Cross-department collaboration
- Training and development
- Deadline oriented
- Superior computer skills
- Focused on customer satisfaction
- Conflict resolution techniques
- Quality assurance
Timeline
CUSTOMER SERVICE MANAGER
Metro Pest Control Inc
04.2002 - Current
HUMAN RESOURCES PAYROLL ADMINISTRATOR
ALGOMOD TECHNOLOGIES CORP
02.2000 - 03.2002
CUSTOMER SERVICE REPRESENTATIVE
ASCAP
11.1991 - 02.1999
ASSOCIATE DEGREE - Business Administration
Ashworth College