Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Fifer

Birmingham,AL

Summary

Secure a position as Administrative Support. Executive Administrative Assistant, Receptionist

Handles clerical, operational and customer needs well. Open and clear communicator with strong attention to detail and hardworking nature.

Overview

18
18
years of professional experience

Work History

Staffing Coordinator

Fives North American Construction
Pinson, Alabama
09.2024 - Current
  • Coordinated staffing schedules to meet project demands and ensure optimal resource allocation.
  • Managed applicant tracking system for efficient candidate sourcing and recruitment processes.
  • Collaborated with project managers to identify staffing needs and skill requirements.
  • Conducted interviews and evaluated candidates for various construction roles.
  • Maintained accurate records of employee qualifications, certifications, and training compliance.
  • Liaised with subcontractors to verify workforce availability and compliance with safety standards.
  • Assisted in conflict resolution among staff to promote a positive work environment.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Manage and track all ongoing construction project schedules, ensuring accurate and up-to-date timelines from start to completion, while resolving resource conflicts and scheduling overlaps.
  • Review financial planning documents to allocate staffing resources effectively within budget constraints.
  • Maintained relationships with current and potential vendors to source candidates for open positions.

Operations Administrator

Fives North American Construction
Pinson, Alabama
10.2023 - 09.2024
  • Fielded phone calls from customers and answered diverse questions.
  • Led transition of facility to new system.
  • Documented company processes and procedures and disseminated to proper personnel.
  • Facilitated in creating process and procedures to ensure seem less workflow.
  • Analyzed main operations practices and offered suggestions that improved productivity.
  • Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Implemented new operational procedures, resulting an increase in process efficiency.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Provided hiring status updates to HR and managers for comprehensive oversight.

Client Relations Specialist

WorkSmart Staffing
Leeds, AL
06.2023 - 09.2023
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Completed continuing education and training programs for professional development.
  • Addressed inquiries from clients and department team members.
  • Consulted with customers to resolve service and billing issues.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Onsite Manager

WorkSmart Staffing
Birmingham, AL
10.2022 - 06.2023
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Interviewed, hired and trained new employees.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.

Administrative Assistant to the President

SHIFTFORWARD
Birmingham, AL
05.2022 - 10.2022
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Managed and tracked expenses to meet company budget requirements.
  • Configured and maintained company website to drive interest and increase company revenues.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Tracked completion of key deliverables to consistently meet deadlines.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Leveraged word processing software to create proposals, letters and memos.
  • Managed daily invoices, reports and proposals.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.

Staffing Coordinator

Diverse Staffing
Birmingham, AL
10.2021 - 05.2022
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Accomplished strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Created and modified job descriptions within all departments.
  • Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
  • Maintained availability of professional talent needed to meet business objectives.
  • Addressed employee harassment allegations, work complaints and other concerns diligently.
  • Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Proactively identified and solved complex recruitment problems impacting employer
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.

Client Advisor

Creative Dog Training
Homewood, AL
05.2021 - 10.2021
  • Contacted prospective customers to present information and explain available services.
  • Created and developed presentations on financial services to groups to attract new clients.
  • Kept confidential client information properly protected and only used for official purposes.
  • Maintained customer and client databases and updated databases periodically.
  • Provided information to customers and clients on account status' and balances.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Administrative Support Assistant

Lowe's Home Improvement
Homewood, AL
01.2018 - 01.2020
  • I support store leadership through administrative duties related to staffing, scheduling, talent acquisition training, compliance, and payroll
  • I maintain associate paperwork, organizes the break and training rooms, and updates time and attendance records.
  • Handled clerical functions such as answering telephone calls and retrieving files to keep office functioning properly.
  • Oversaw reception desk, met incoming guests and escorted customers to specific destinations.
  • Authored error-free formal and informal business correspondence.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Responded to inquiries via email, telephone and social media platforms.
  • Maintained appointment and event calendars for executives and department heads.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Generated office correspondence and reports.
  • Oversaw company database and verified accurate updates and proper file management.
  • Scheduled appointments and events and coordinated venue space and catering services.
  • Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
  • Liaised with team members to assist in employee conflict resolution.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.

Senior Recruiter Coordinator • Ambassador

Staffing
01.2017 - 01.2018
  • Meeting hiring goals by filling open positions with talented and qualified candidates
  • I was responsible for the full life cycle of the recruiting process
  • This entails sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring candidates have a pleasant experience.

Executive Administrative Assistant

USAF
Maxwell Air Force Base , AL
02.2012 - 02.2016
  • Provided Amin support by sending Training and New Polices out to the organization
  • Answer phones, creating itineraries and flight plans for Senior Leadership
  • Conference calls and Meetings with customers and Leadership
  • Creating Documents and screening documents for grammar errors for polices and any other day to needs
  • Opened, sorted and responded to routine correspondence on behalf of business leaders.
  • Created PowerPoint presentations used for diverse business needs.
  • Created newsletters to share company updates and events.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Set up meeting and event logistics for senior management and updated calendars.

Executive Assistant

USAF
Holloman Air Force Base, NM
02.2008 - 02.2012
  • Provides Executive Admin Support to Senior leadership by answering phones, screening visitors, making travel arrangements, preparing reports, filing and organizing documents, recording meeting minutes, I was Supervisor of this section providing support to over 1,000 customer with a one day turn around on most products.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Restocked office and break room supplies and made appropriate equipment orders.
  • Leveraged word processing software to create proposals, letters and memos.
  • Monitored office equipment and scheduled repairs.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Managed daily invoices, reports and proposals.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.

Education

ASSOCIATES - BUSSINESS MANAGEMENT

Community College of The Air Force
2016

High School Diploma -

Huffman High School
Birmingham, AL
05.2006

Skills

  • Detail Oriented
  • Customer Service
  • Candidate sourcing
  • Staffing coordination
  • Recruiter
  • Microsoft/Excel
  • Proficient
  • 10 of Admin/HR
  • Budget management
  • Data entry
  • Clerical skills
  • Telephone call management
  • Microsoft office, Workplace, Oracle, People Soft, Kronos, Edge, expertise
  • Appointment scheduling
  • Time management
  • Supervision
  • Employee relations
  • Customer relationship management

Timeline

Staffing Coordinator

Fives North American Construction
09.2024 - Current

Operations Administrator

Fives North American Construction
10.2023 - 09.2024

Client Relations Specialist

WorkSmart Staffing
06.2023 - 09.2023

Onsite Manager

WorkSmart Staffing
10.2022 - 06.2023

Administrative Assistant to the President

SHIFTFORWARD
05.2022 - 10.2022

Staffing Coordinator

Diverse Staffing
10.2021 - 05.2022

Client Advisor

Creative Dog Training
05.2021 - 10.2021

Administrative Support Assistant

Lowe's Home Improvement
01.2018 - 01.2020

Senior Recruiter Coordinator • Ambassador

Staffing
01.2017 - 01.2018

Executive Administrative Assistant

USAF
02.2012 - 02.2016

Executive Assistant

USAF
02.2008 - 02.2012

ASSOCIATES - BUSSINESS MANAGEMENT

Community College of The Air Force

High School Diploma -

Huffman High School

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