Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Angela Fitch

Angela Fitch

Valrico,FL

Summary

Dynamic and results-driven professional with extensive experience in store operations and employee training at Beit Tehila. Proven track record of enhancing customer satisfaction through innovative merchandising techniques and personalized service. Skilled in budget planning and fostering strong client relationships, consistently achieving sales goals and driving revenue growth.

Overview

2026
2026
years of professional experience

Work History

Bookstore Manager

Beit Tehila
08.2024 - Current
  • Optimized store layout for ease of navigation, resulting in increased customer satisfaction and higher sales per visit.
  • Achieved high levels of customer engagement with interactive displays showcasing new releases or topical selections based on current events or popular culture trends.
  • Enhanced customer satisfaction and loyalty through personalized recommendations and attentive service.
  • Implemented innovative marketing strategies to increase foot traffic and boost overall revenue.
  • Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
  • Interacted well with customers to build connections and nurture relationships.

Party Planner

Chazang Catering
02.2016 - Current
  • Increased repeat business through strong relationships with clients and vendors.
  • Enhanced client satisfaction by executing memorable and well-organized events.
  • Developed customized proposals for each client, addressing their specific needs and preferences.
  • Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
  • Designed visually appealing promotional materials that showcased the company''s creativity and expertise in the industry.
  • Maximized venue potential by utilizing creative and strategic floor plans for various event sizes.
  • Streamlined event planning processes to improve efficiency and reduce client stress.
  • Managed budgets effectively, providing cost-saving solutions without sacrificing event quality.

Insurance Producer

ASB Financial
10.2017 - 04.2019
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Provided detailed information about company insurance products.
  • Worked in high-volume, competitive sales environment.
  • Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
  • Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Streamlined the application process for clients, simplifying paperwork and reducing wait times for approval.
  • Organized office paperwork efficiently, resulting in easier access to important documents when needed.+

Insurance Producer

Future Planning Advisors
02.2014 - 07.2017
  • Implemented marketing strategies to generate new leads and expand the client base.
  • Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Set up policies and completed all documentation.
  • Maintained high standards of customer service by building relationships with clients.

Executive Director

Fresh Start Science
2012 - 02.2015
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Led successful fundraising campaigns, securing critical resources for program development and expansion.

Sales Associate

NEX Bethesda
11.2010 - 08.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Inside Sales Representative

Optelecom NKF
10.2007 - 06.2010
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • interface with customers, regional sales managers, system engineers, manufacture representatives and others in order to develop and manage business relationships with the goal of generating customer orders.
  • Assisted RSM's by doing quotes for customer projects
  • Entered customer information in Saleslogics, Max, and Visual, keeping detailed notes about customer projects and systems .

Clinic Manager

American Laser Centers LLC
01.2004 - 10.2007
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Responsible for the overall operations daily of ALC clinic.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Planned and coordinated all marketing and promotional activities including but not limited to bridal shows and expos.
  • Responsible for monthly sales goals
  • performed various administrative tasks, including but not limited to, handling correspondence, and training materials, and scheduling patient visits.

Cosmetic Counter Manager

Lord and Taylor, A Division of May
07.2003 - 01.2004
  • Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
  • Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
  • Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
  • Greeted and assisted customers within minutes of approaching cosmetic counter.
  • Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
  • Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
  • Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.

Education

MBA - Finance

Strayer University
Rockville, MD

Bachelor of Science - Business

Strayer University
Rockville, MD

No Degree - Electrical Engineering

Commonwealth College
Hampton, VA

Skills

  • Store operations
  • Employee training
  • Budget planning
  • Cycle counting
  • Merchandising techniques

Timeline

Bookstore Manager

Beit Tehila
08.2024 - Current

Insurance Producer

ASB Financial
10.2017 - 04.2019

Party Planner

Chazang Catering
02.2016 - Current

Insurance Producer

Future Planning Advisors
02.2014 - 07.2017

Sales Associate

NEX Bethesda
11.2010 - 08.2012

Inside Sales Representative

Optelecom NKF
10.2007 - 06.2010

Clinic Manager

American Laser Centers LLC
01.2004 - 10.2007

Cosmetic Counter Manager

Lord and Taylor, A Division of May
07.2003 - 01.2004

Executive Director

Fresh Start Science
2012 - 02.2015

MBA - Finance

Strayer University

Bachelor of Science - Business

Strayer University

No Degree - Electrical Engineering

Commonwealth College

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Angela Fitch