Angela Fitzgerald
Raymond Terrace,GA
Summary
Experienced healthcare support professional with over 10 years of experience delivering excellent patient care and administrative support. Proficient in managing patient flow, assisting in medical procedures, and ensuring compliance with clinical guidelines and HIPAA regulations. Skilled in utilizing electronic health record systems, conducting insurance verification, and advocating for patients in diverse clinical settings. Dedicated to fostering a caring and secure environment for patients, families, and healthcare teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Endoscopy Technician
United Digestive
03.2024 - 01.2025
- Provided compassionate assistance to patients during pre- and post-endoscopic procedures.
- Secured correctness in patient registration processes, insurance checks, and medical documentation.
- Ensured sterile field and room readiness to enhance safety.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
- Kept detailed track of inventory levels and placed orders for new supplies.
- Setup patient charts and documented information while ensuring confidentiality.
- Ordered supplies efficiently to maintain optimal stock levels for projected operational demands.
- Supported positive patient experiences by addressing concerns, answering questions, and offering compassionate guidance throughout the procedure process.
Sleep Technician
Indiana University Sleep Lab
09.2023 - 03.2024
- Facilitated patient comfort during overnight studies while maintaining procedural protocols.
- Acquired critical physiological information and conveyed results to medical staff.
- Provided exceptional patient care throughout all stages of the diagnostic process, ensuring a positive experience for each individual.
- Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Utilized medical software to document and track patient progress.
Endoscopy Tech / Sterile Processing Tech
Indiana University Health
09.2022 - 08.2023
- Supported physicians and nursing staff during procedures.
- Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
- Assisted doctors, nurses and support staff by preparing for patient procedures.
- Handled transfers of scopes to various departments for maintenance and routine repairs.
- Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
Certified Instrument Tech
Indiana Spine Hospital
11.2021 - 09.2022
- Supported surgical teams by prepping equipment and organizing patient documentation.
- Developed strong working relationships with vendors and suppliers, fostering collaboration for timely procurement of necessary instrumentation equipment and parts.
- Ensured safety compliance by maintaining accurate records of instrument inspections, repairs, and calibrations.
- Increased production efficiency with diligent troubleshooting and repair of instrument malfunctions.
- Championed continuous improvement efforts within the department by staying informed about emerging technologies related to instrumentation systems and processes.
Mobile Phlebotomist
Versiti Blood Center
11.2020 - 01.2021
- Registered and screened donors, ensured proper specimen labeling, and provided donor aftercare.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Certified Sterile Processing Technician
Community Health Network
04.2017 - 10.2020
- Ensured timely and sterile instrument delivery, supporting safe and effective patient care.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
- Promoted a culture of continuous improvement by participating in ongoing training and professional development opportunities.
Education
Certificate - Office Administration
Strive Atlanta
Atlanta, GA02.2025
Certificate - Sterile Processing
IU Methodist Hospital
Indianapolis, IN06.2014
Certificate - Healthcare Support
Ivy Tech Community College
Indianapolis, IN09.2011
Skills
- Patient-Centered Care & Comfort
- Clinical Support & Vital Monitoring
- EHR/EMR Documentation (Epic, Cerner)
- Insurance Verification & Pre-Certification
- HIPAA Compliance & Confidentiality
- Infection Control & Sterile Technique
- Team Collaboration & Interdisciplinary Communication
- Front Desk Operations & Intake Coordination
- Customer Service & Conflict Resolution
Certification
- BLS/CPR - American Heart Association
- CRCST - Healthcare Association of Sterile Processing
- SGNA - Society of Gastroenterology Nurses Association
- Office Administration - Strive Atlanta
Timeline
Endoscopy Technician
United Digestive
03.2024 - 01.2025
Sleep Technician
Indiana University Sleep Lab
09.2023 - 03.2024
Endoscopy Tech / Sterile Processing Tech
Indiana University Health
09.2022 - 08.2023
Certified Instrument Tech
Indiana Spine Hospital
11.2021 - 09.2022
Mobile Phlebotomist
Versiti Blood Center
11.2020 - 01.2021
Certified Sterile Processing Technician
Community Health Network
04.2017 - 10.2020
Certificate - Healthcare Support
Ivy Tech Community College
Certificate - Office Administration
Strive Atlanta
Certificate - Sterile Processing
IU Methodist Hospital
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