ANGELA FLANAGAN
Anniston,Alabama
Summary
Experienced in conducting property-loss investigations and administrative case management, ensuring accuracy and compliance within military frameworks. Skilled in maintaining sensitive information and presenting findings to leaders, leveraging knowledge of MARRS-N, SharePoint, and DEERS/RAPIDS to support military families effectively.
Overview
2027
2027
years of professional experience
Work History
Military & Family Readiness Specialist
Alabama National Guard
Fort McClellan, AL
07.2022 - Current
- Gathered, researched, evaluated, organized, and maintained information from military, federal, state, local, and community sources to address service member and family needs.
- Conduct administrative case management by reviewing information, identifying needs or discrepancies, researching requirements and resources, documenting actions, and coordinating resolutions.
- Research and evaluate information involving legal, financial, emergency assistance, employment, TRICARE, family programs, and government/community resources.
- Coordinated with commanders, military leaders, service members, families, government agencies, and community organizations to track actions and follow up on requirements.
- Conducted staff assistance visits and reviewed documentation for accuracy, completeness, and compliance with established requirements.
- Prepare and present briefings to leadership and stakeholders concerning findings, program requirements, resources, and actions taken.
- Collect, review, reconcile, and maintain program data and supporting documentation using MARRS-N, SharePoint, Microsoft Office, and other systems.
- Full-Time, 40 hrs/week
Community Relations Specialist
Alabama National Guard
Fort McClellan, AL
12.2021 - 07.2022
- Facilitated communication between military leadership and community organizations, coordinating outreach and support for military families.
- Prepared detailed reports for commanders on community issues and available resources to inform public relations strategies and address Soldier/family concerns.
- Captured and documented events as Unit Public Affairs Representative, coordinating outreach efforts with military personnel, leadership, community partners, and the public.
- Researched and maintained comprehensive information on community resources, organizations, and military programs to enhance support for Soldiers and Families.
- Researched local resources and maintained a resource directory used to provide accurate referrals.
- Full-Time, 40 hrs/week
Human Resources Assistant (Military Technician)
Alabama National Guard
Fort McClellan, AL
10.2020 - 12.2021
- Functioned as a DEERS/RAPIDS Verifying Official, assessed identity, eligibility, and supporting documentation prior to processing military identification and personnel transactions.
- Entered and maintained sensitive personnel information in DEERS/RAPIDS, applying established procedures and requirements to ensure data accuracy and integrity.
- Resolved complex eligibility and personnel questions by reviewing supporting documentation and researching applicable requirements.
- Researched official records and database information to verify eligibility, identify discrepancies, resolve incomplete information, and ensure accurate personnel records.
- Coordinated referrals and provided information on TRICARE, Military OneSource, Family Assistance Centers, veteran resources, retirement, insurance, and related military programs to enhance service access for personnel.
- Full-Time, 40 hrs/week
Supply Sergeant / Property Book Officer (Military Technician)
167th Infantry Battalion, Alabama National Guard
10.2012 - 09.2013
- Conducted Financial Liability Investigations of Property Loss (FLIPL) involving lost, missing, or damaged government property.
- Presented investigative findings and supporting evidence to the FLIPL committee; the committee made the final determination regarding the outcome.
- Conducted sensitive-item, 100% accountability, and change-of-command inventory involving government property and equipment.
- Utilized PBUSE to research, track, reconcile, and maintain property accountability records and equipment information.
- Reviewed statements, hand receipts, inventory records, and property documents to determine circumstances surrounding property loss, while ensuring thorough investigations.
- Analyzed available evidence to determine whether circumstances supported service member responsibility or circumstances beyond the individual's control.
- Prepared investigative findings and supporting documentation in accordance with applicable property accountability procedures.
- Identified discrepancies between physical inventories and official property records, coordinating corrective actions to enhance property accountability.
- Worked full-time, 40 hours per week to support operational needs.
Administrative NCO / Unit Public Affairs Representative
Alabama National Guard
- Maintained administrative records and databases; processed information under established requirements and deadlines.
- Enhanced collaboration between military teams and leadership for effective information sharing among military personnel, leadership, training organizations, and support agencies.
- Oversaw staff performance and coordinated daily operations, including counseling, evaluations, logistics, and customer support.
- Contributed to security measures during Operation Noble Eagle and April 2011 tornado response, collaborating with military, law enforcement, and emergency-response personnel.
- Served as a point of contact for family readiness and volunteer coordination., gathering information, organizing volunteers, and assisting commanders and family-program leadership.
- Operated as NCO in logistics for the Fort McClellan Issue Point, ensuring accountability for more than $1 million in property.
Education
Basic Emergency Management Technician
Calhoun Community College
Decatur, AL01-2003
Business Administration
Tampa College of Lakeland
Lakeland, FL01-1993
Skills
- Case management
- Program coordination
- Resource evaluation
- Community outreach
- Logistics Management
- MARRS-N
- SharePoint
- DEERS/RAPIDS
- Microsoft Word
- Excel
- PowerPoint
- Records management
- Visual Communication
- Graphic Design
- Conflict resolution
INVESTIGATIVE & ANALYTICAL QUALIFICATIONS
- Investigative Research & Analysis
- Evidence & Records Review
- FLIPL Investigations
- Data Analysis
- Database Research
- Property Accountability
- Case Documentation
- Discrepancy Resolution
- Regulatory Compliance
- Information Verification
- Records Management
- Case Management
- Briefings
- Confidentiality
Timeline
Military & Family Readiness Specialist
Alabama National Guard
07.2022 - Current
Community Relations Specialist
Alabama National Guard
12.2021 - 07.2022
Human Resources Assistant (Military Technician)
Alabama National Guard
10.2020 - 12.2021
Supply Sergeant / Property Book Officer (Military Technician)
167th Infantry Battalion, Alabama National Guard
10.2012 - 09.2013
Administrative NCO / Unit Public Affairs Representative
Alabama National Guard
Basic Emergency Management Technician
Calhoun Community College
Business Administration
Tampa College of Lakeland