Gary Pike
Rochester,NY
Summary
Military and Family Readiness Specialist with seven years experience providing case management and resource referral services to assess service member, veteran, and family member needs. Also providing assistance and advice to unit leadership and volunteers regarding Soldier and Family Readiness Groups (SFRG). Well-versed in developing customer relationships and maintaining required documentation to meet program requirements. Seeking a full-time position that offers professional challenges utilizing leadership and volunteers regarding Soldier and Family Readiness Groups (SFRG). Well-versed in developing customer relationships and maintaining required documentation. Seeking a full-time position that offers professional challenges utilizing leadership and management experience, interpersonal skills, community networking and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Military Family Readiness Specialist
New York National Guard
Rochester, NY
06.2020 - Current
- Provided resources and referrals to service members, veterans, and family members.
- Provided assistance and advice to command leadership and volunteers for nine Soldier and Family Readiness Groups (SFRG) in Rochester and Finger Lakes Region.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided required briefings and training to military personnel and volunteers.
Family Readiness Support Assistant
New York Army National Guard
Rochester, NY
03.2015 - 06.2020
- Provided assistance and advice to unit leadership and volunteers regarding the establishment and sustainment of Family Readiness Groups (FRG), especially before, during, and after deployments.
- Successfully nominated two volunteers for "Regional Volunteer of the Year" awards.
- Organized training sessions for command leadership and volunteers to meet required national and state goals.
- Ensured successful planning and execution of group events.
- Provided oversight of treasury reports and fundraising activities to ensure compliance with regulations.
- Assisted volunteers with procuring community donations and their distribution to military personnel, veterans, and family members.
Assistant Operations Manager
New York Army National Guard
Rochester, NY
05.2008 - 03.2013
- Managed Training Requirements for six companies and over 600 personnel across New York State.
- Responsible for managing ammunition account to support marksmanship and training exercises for state and federal mission requirements.
- Requested training locations throughout New York State for subordinate companies to meet requirement standards and support higher organizations goals.
- Submitted and tracked military school requirements for all assigned organizational personnel.
- Updated presentations for weekly meetings and monthly staff meetings.
Readiness and Training Manager
New York Army National Guard
Rochester, New York
10.2002 - 05.2008
- Provided Administrative Support for all company personnel.
- Successfully managed payroll activities for 124 assigned personnel.
- Submitted and tracked military school requirements.
- Requested training locations and additional training resources, environmental impact statements, convoy requests, lodging support and subsistence procurement.
- Managed company training meetings.
Education
Bachelor of Science - Organizational Management
Roberts Wesleyan College
Rochester, NY05.2015
High School Diploma -
White City High School
White City, KS05.1989
Skills
- Leading large and small groups
- Strong Analytical and Problem-Solving Skills
- Training Management
- Report Preparation
- Operations Analysis
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Building Customer Trust and Loyalty
Timeline
Military Family Readiness Specialist
New York National Guard
06.2020 - Current
Family Readiness Support Assistant
New York Army National Guard
03.2015 - 06.2020
Assistant Operations Manager
New York Army National Guard
05.2008 - 03.2013
Readiness and Training Manager
New York Army National Guard
10.2002 - 05.2008
Bachelor of Science - Organizational Management
Roberts Wesleyan College
High School Diploma -
White City High School
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