Angela Floyd
Lakeland,FL
Summary
Dynamic District Training Store Manager at Petsense by Tractor Supply, recognized for enhancing team performance through effective coaching and training programs. Achieved significant revenue growth by implementing strategic merchandising and inventory management practices, while fostering a collaborative work environment that improved employee retention and customer satisfaction.
Overview
27
27
years of professional experience
Work History
District Training Store Manager
Petsense by Tractor Supply
07.2021 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members in customer service and product knowledge.
- Implemented inventory management practices, reducing stock discrepancies.
- Coordinated staff schedules to enhance operational efficiency during peak hours.
- Developed merchandising strategies that improved store presentation and customer engagement.
- Conducted regular training sessions on safety protocols and compliance standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Increased community engagement by participating in local events raising store's profile.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored training effectiveness through feedback and performance evaluations, ensuring continuous improvement.
- Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.
- Ensured compliance with company policies and procedures through thorough training of staff members at each location in the district.
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
- Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Store Manager
CosmoProf
Winter Haven, FL
04.2010 - 07.2021
- Directed daily operations, ensuring high standards of customer service and product availability.
- Implemented training programs for staff, enhancing product knowledge and sales techniques.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Developed promotional campaigns to increase foot traffic and boost overall sales performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Hair Creations by Angela
Self-employeed
Lakeland, FL
03.2008 - 11.2010
- Developed tailored sales strategies to meet diverse client needs and improve customer satisfaction.
- Built and maintained strong client relationships through effective communication and follow-up techniques.
- Conducted market research to identify new sales opportunities and enhance product offerings.
- Utilized CRM software to track sales performance and manage customer interactions efficiently.
- Analyzed sales data to refine tactics, ensuring alignment with market trends and customer preferences.
- Developed relationships with clients for increased loyalty and repeat business.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Salon Manager
Ethan Evan Hair Studio
Lakeland, FL
09.2005 - 03.2008
- Led daily salon operations, ensuring high standards of service and customer satisfaction.
- Developed training programs for new staff, enhancing team skills and service efficiency.
- Implemented inventory management systems, optimizing product usage and reducing waste.
- Streamlined appointment scheduling processes, improving client flow and reducing wait times.
- Analyzed client feedback to refine service offerings, increasing repeat business and loyalty.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
Salon Booth Renter
Talk of The Town Hair Salon
Lakeland, FL
06.2002 - 09.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Master Stylist
Supercuts
Lakeland, FL
02.1999 - 09.2002
- Led team in delivering exceptional customer service and personalized styling consultations.
- Mentored junior stylists, enhancing their skills in cutting techniques and product knowledge.
- Implemented innovative hair coloring techniques, increasing client satisfaction and retention rates.
- Maintained compliance with health and safety regulations to ensure a safe salon environment.
- Trained staff on industry trends and best practices, fostering continuous improvement within the team.
- Streamlined appointment scheduling processes, reducing wait times and optimizing stylist productivity.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
- Consistently met or exceeded sales goals for retail products by educating clients on the benefits of proper hair care routines at home.
- Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
Education
High School Diploma -
Central
Aurora, COCosmetology
Travis Technical
Lakeland, FLSkills
Revenue growth
- Store operations
- Team leadership
- Operations management
- Training and development
Budget planning
Coaching and mentoring
Training program development
Learning management systems
Customer service training
Sales training
Positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Excellent communication
Organizational skills
Team leadership
Team collaboration
Adaptability and flexibility
Decision-making
Problem resolution
Relationship building
Customer relations
Team building
Task prioritization
Work Planning and Prioritization
Scheduling and coordinating
Managing operations and efficiency
Customer relationship management
Hiring and training
Employee training
Training and development
Operations management
Goal setting
Team development
Quality control
Strategic planning
Employee coaching and mentoring
Sales strategy
Performance evaluation
Profit and loss management
Revenue growth
Timeline
District Training Store Manager
Petsense by Tractor Supply
07.2021 - Current
Store Manager
CosmoProf
04.2010 - 07.2021
Hair Creations by Angela
Self-employeed
03.2008 - 11.2010
Salon Manager
Ethan Evan Hair Studio
09.2005 - 03.2008
Salon Booth Renter
Talk of The Town Hair Salon
06.2002 - 09.2005
Master Stylist
Supercuts
02.1999 - 09.2002
High School Diploma -
Central
Cosmetology
Travis Technical