Summary
Overview
Work History
Education
Skills
Timeline
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Betzie Monroe

Betzie Monroe

Asheboro,NC

Summary

Dynamic District Training Store Manager with a proven track record at Banter by Piercing Pagoda, excelling in employee development and budget planning. Enhanced team performance through innovative training programs and effective coaching, resulting in reduced turnover and improved customer satisfaction. Skilled in organizational efficiency and workplace conflict resolution.

Professional in retail training and management, prepared to elevate district-level store performance. Known for implementing effective training programs and fostering team collaboration to drive results. Reliable and adaptable, with focus on achieving operational excellence. Skills include leadership, strategic planning, and team development, and digital innovation.

Overview

35
35
years of professional experience

Work History

District Training Store Manager

Banter by Piercing Pagoda
03.2014 - Current
  • Reduced employee turnover by creating a supportive work environment focused on growth and development opportunities.
  • Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
  • Managed budget allocations for personnel expenses within assigned district stores, ensuring adherence to financial targets while maintaining optimal staffing levels.
  • Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.
  • Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
  • Enhanced employee performance by developing and implementing comprehensive training programs for district stores.
  • Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.
  • Utilized various technologies and platforms to deliver engaging training materials, ensuring all team members had access to up-to-date information relevant to their job responsibilities.
  • Ensured compliance with company policies and procedures through thorough training of staff members at each location in the district.
  • Led new store openings, overseeing staffing, training, inventory management, and ensuring smooth transitions for customers and employees alike.
  • Improved customer satisfaction by ensuring all employees received consistent, high-quality training on products and services.

Monroe’s Pet Supply

Own Business
09.2001 - 02.2014
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.

District Sales Manager

Claire’s
08.1994 - 03.2002
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew YOY sales [Number]% by consistently meeting and exceeding quotas.
  • Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.

Store Manager

Cato Fashions
08.1990 - 06.1994
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Bachelor of Arts - Education

North Carolina A&T State University
Greensboro, NC

High School Diploma -

Randleman Senior High School
Randleman, NC
06-1990

Skills

  • Retail store management
  • Workplace conflict resolution
  • Budget planning
  • Guiding professional development
  • Sales development training
  • Service excellence
  • Effective problem resolution
  • Prioritization and scheduling
  • Computer skills
  • Organizational skills
  • Managing operations and efficiency
  • Coaching and mentoring
  • Store operations
  • Employee relations

Timeline

District Training Store Manager

Banter by Piercing Pagoda
03.2014 - Current

Monroe’s Pet Supply

Own Business
09.2001 - 02.2014

District Sales Manager

Claire’s
08.1994 - 03.2002

Store Manager

Cato Fashions
08.1990 - 06.1994

Bachelor of Arts - Education

North Carolina A&T State University

High School Diploma -

Randleman Senior High School

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