Nicole Danks
Westhampton
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Banter by Piercing Pagoda
07.2023 - 07.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Journeys Kidz
10.2019 - 06.2023
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Manager
Journeys
10.2018 - 10.2019
- Focused on Sales and selling standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Store Associate
Modells Sporing Goods
09.2017 - 06.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Sales Lead Keyholder
Journeys Kidz
05.2017 - 08.2017
- Opened inventory boxes and restocked shelves.
- Opened and closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
Sales Associate
Journeys
11.2015 - 05.2017
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Reebok
09.2012 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PAHigh School Diploma -
The Arts Academy of Benjamin Rush
Philadelphia Pa06-2013
Skills
- Service excellence
- Effective problem resolution
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Inventory management
Timeline
Store Manager
Banter by Piercing Pagoda
07.2023 - 07.2025
Store Manager
Journeys Kidz
10.2019 - 06.2023
Assistant Manager
Journeys
10.2018 - 10.2019
Store Associate
Modells Sporing Goods
09.2017 - 06.2018
Sales Lead Keyholder
Journeys Kidz
05.2017 - 08.2017
Sales Associate
Journeys
11.2015 - 05.2017
Sales Associate
Reebok
09.2012 - 06.2013
No Degree - Criminal Justice
Kutztown University of Pennsylvania
High School Diploma -
The Arts Academy of Benjamin Rush
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