Aileen Alvarado
Las Vegas,NV
Summary
Dependable sales professional with experience in dynamic, high-performance environments. Proven track record in enhancing customer satisfaction and sales revenues, adept in upselling and customer service. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Aiming to leverage abilities to successfully help the company achieve its goals.
Overview
4
4
years of professional experience
Work History
Key Sales Associate
Banter by Piercing Pagoda
2021.09 - Current
- Delivered exceptional customer service to guests.
- Boosted customer satisfaction by ascertaining the needs and desires to identify and recommend optimal products – included but not limited to in native language.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes that bolstered brand reputation.
- Provided information on and got customers to sign up for multiple financing options.
- Up-sold items, warranties, and purchase add-ons to more than 105 customers per week to drive sales revenues and achieve sales goals.
- Exceeded monthly sales goals greater than 10% by paying keen attention to detail and effectively up-selling products to customers.
- Increased sales revenue by maintaining thorough knowledge of store inventory and current promotions.
- Assisted management in training, inventory, and devising effective marketing campaigns to generate increased foot traffic.
- Provided guidance to new team members on company policies, procedures, and best practices to enhance overall store operations.
- Partnered with fellow associates in creating a welcoming environment that fostered long-term connections with clientele while driving immediate revenue growth opportunities.
- Participated in ongoing training sessions focused on improving sales skills, product knowledge, and customer relationship management strategies.
Retail Sales Associate and Cashier
Burlington
2020.07 - 2021.09
- Helped customers join reward programs.
- Spoke to approximately half of customers in native language to increase loyalty and establish relationships.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems.
- Trained more than 15 new associates on register operations, conducting customer care, and balancing drawer.
- Supported loss prevention goals by monitoring shopper behavior.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Business - Business Management
Nevada State University
Henderson, NV05.2024
Associate of Business - Business
College of Southern Nevada
Las Vegas, NV07.2022
High School Diploma -
Veterans Tribute Career Techincal Academy
Las Vegas, NV05.2020
Skills
- Flexible & Adaptable
- Customer Service
- Teamwork
- Cross-selling & Up-selling Techniques
- Strong Communication & Interpersonal Skills
- Organization & Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Sales Associate
Banter by Piercing Pagoda
2021.09 - Current
Retail Sales Associate and Cashier
Burlington
2020.07 - 2021.09
Bachelor of Business - Business Management
Nevada State University
Associate of Business - Business
College of Southern Nevada
High School Diploma -
Veterans Tribute Career Techincal Academy
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