Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Fortensky

Spokane,WA

Summary

Dedicated customer service professional with many years of experience in managing daily operations, improving customer service satisfaction, and ensuring efficient workflow. Proven skills in inventory management, cash handling, and staff training. Possesses a strong background in managing teams, ensuring customer satisfaction and resolving customer complaints.

Overview

32
32

Years of Customer Service

Work History

Assistant Store Manager

Yoke's Fresh Market
08.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed strong relationships with vendors, and suppliers, negotiating favorable terms for procurement of goods.
  • Resolved customer complaints or concerns promtly, ensuring high levels of customer service at all times
  • Assisted in recruiting, hiring and training of team members.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interacted well with customers to build connections and nurture relationships.

Third Key Manager

Yoke's Fresh Market
10.2017 - 08.2019
  • Contributed to the achievement of sales targets through consistent upselling techniques and product knowledge sharing with customers.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Created visually appealing displays that increased product visibility.
  • Performed cash handling duties accurately, including opening/closing registers, reconciling cash drawers, and preparing deposits
  • Actively participated in visual merchandising updates to maintain an appealing store appearance.
  • Boosted team morale by promoting a positive work environment and fostering open communication.

Fourth Key Manager

Yoke's Fresh Market
12.2016 - 10.2017
  • Developed professional relationships to improve retention of key customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Performed cash handling duties accurately, including opening/closing registers, reconciling cash drawers, and preparing deposits.
  • Conducted regular inspections of facilities to identify maintenance needs or safety hazards; reported findings to management for prompt resolution
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Store Manager

Safeway
10.2011 - 12.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted in recruiting, hiring and training of team members.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Joel E. Ferris
Spokane, WA
06-1994

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer service management
  • Attention to detail
  • Store operations
  • POS systems operations
  • Hiring and training
  • Staff management
  • Work Planning and Prioritization

Timeline

Assistant Store Manager

Yoke's Fresh Market
08.2019 - Current

Third Key Manager

Yoke's Fresh Market
10.2017 - 08.2019

Fourth Key Manager

Yoke's Fresh Market
12.2016 - 10.2017

Assistant Store Manager

Safeway
10.2011 - 12.2016

High School Diploma -

Joel E. Ferris

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Angela Fortensky