Rachael Gould
Walla Walla,WA
Summary
Proven leader in customer service, adept at staff training and development with a keen eye for detail, demonstrated at Yoke's Fresh Market. Skilled in schedule coordination and money handling, I excel in multitasking and maintaining work ethic. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing exceptional problem-solving abilities and integrity.
Overview
15
15
years of professional experience
Work History
Guest Service Manager
Yoke's Fresh Market
1401 Bombing Range Road, West Richland, WA 99353
12.2016 - 04.2021
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Efficiently answered and directed phones calls, while still interacting and meeting the needs of in-store costumers .
- Trained and managed new costumer service employees in store procedures.
- Organized and maintained and ordered all stock within my department.
- Maintained and collaborated with other departments for my employee schedules.
- Multitasked between a register, a postal station and answering phones all while delivering exceptional customer service.
Shift Supervisor
Zip's Hamburger And Fish
1123 Lee Blvd, Richland, WA 99352
08.2006 - 05.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Hanford High School
450 Hanford St, Richland, WA 9935406-2009
Skills
- Staff training and development
- Schedule coordination
- Money handling
- Attention to detail
- Work ethic and integrity
- Exceptional multitasker
Timeline
Guest Service Manager
Yoke's Fresh Market
12.2016 - 04.2021
Shift Supervisor
Zip's Hamburger And Fish
08.2006 - 05.2015
High School Diploma -
Hanford High School