Rachael Gould
Walla Walla,WA
Summary
Proven leader in customer service, adept at staff training and development with a keen eye for detail, demonstrated at Yoke's Fresh Market. Skilled in schedule coordination and money handling, I excel in multitasking and maintaining work ethic. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing exceptional problem-solving abilities and integrity.
Overview
15
15
years of professional experience
Work History
Guest Service Manager
Yoke's Fresh Market
12.2016 - 04.2021
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Efficiently answered and directed phones calls, while still interacting and meeting the needs of in-store costumers .
- Trained and managed new costumer service employees in store procedures.
- Organized and maintained and ordered all stock within my department.
- Maintained and collaborated with other departments for my employee schedules.
- Multitasked between a register, a postal station and answering phones all while delivering exceptional customer service.
Shift Supervisor
Zip's Hamburger And Fish
08.2006 - 05.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Hanford High School
450 Hanford St, Richland, WA 9935406-2009
Skills
- Staff training and development
- Schedule coordination
- Money handling
- Attention to detail
- Work ethic and integrity
- Exceptional multitasker
Timeline
Guest Service Manager
Yoke's Fresh Market
12.2016 - 04.2021
Shift Supervisor
Zip's Hamburger And Fish
08.2006 - 05.2015
High School Diploma -
Hanford High School
Similar Profiles
Alain GomezAlain Gomez
Grocery Manager at Yoke's Fresh MarketGrocery Manager at Yoke's Fresh Market
Angela FortenskyAngela Fortensky
Assistant Store Manager at Yoke's Fresh MarketAssistant Store Manager at Yoke's Fresh Market
Arlette J Carrasco MendezArlette J Carrasco Mendez
Front End Cashier at Yoke's Fresh MarketFront End Cashier at Yoke's Fresh Market
Jose MartinezJose Martinez
Heavy Machine Operator at Country Road FarmHeavy Machine Operator at Country Road Farm
Takahiro HikidaTakahiro Hikida
English Teaching Assistant in Japan at ALIVE (Japanese International School)English Teaching Assistant in Japan at ALIVE (Japanese International School)