Matieshia Scott
Front Desk Manager
Dover,Delaware
Overview
15
15
years of professional experience
Work History
GUEST SERVICE MANAGER
COMFORT INN & SUITES
06.2014 - Current
- Welcomed arriving guests to hotel to complete arrival and check-in procedures
- Coordinated front-office activities of hotels or motels, and resolved problems
- Performed marketing and public relations activities
- Inspected guest rooms, public areas and grounds for cleanliness and appearance
- Assigned duties to workers and schedule shifts
- Monitored revenue activity of hotel and facility
- Collected payments and record data pertaining to funds and expenditures
- Interviewed and hired applicants
- Developed and implemented policies and procedures for operation of department and establishment
- Trained staff members
- Purchased supplies, and arranged for outside services, such as deliveries, laundry, maintenance and repair and trash collection
- Promoted hotel brand loyalty programs to encourage guest participation
- Verified correct posted charges and credits to customer name or room number
- Solicited guest feedback and acted on guests concerns
- Answered multi-line switchboard phone to respond to customer inquiries
- Delivered messages, mail and packages left for guests and hotel facilities
- Performed office duties on temporary basis when needed
- Arranged for interpreters and translators when patrons required such services
- Made travel arrangements for sightseeing and other tours
- Provided business services for guests, such as sending and receiving faxes and shipping packages
- Provided information about local shopping, dining, nightlife and recreational destinations
GUEST SERVICES COORDINATOR
PINNACLE REHABILITATION CENTER
10.2022 - 08.2023
- Ensured smooth completion of arrival procedures.
- Solicited guest feedback and acted on residents concerns
- Performed office duties on temporary basis when needed
- Established and maintained attentive, friendly and courteous hospitality
- Oversaw discrepancy report and monitored follow-through
- Managed and maintained temporary and permanent lodging facilities
- Answered inquiries pertaining to facility policies and services, and resolved occupants' complaints
- Inspected residents rooms, public areas and grounds for cleanliness and appearance
AUTHORIZATION REPRESENTATIVE
AT&T RETAIL
08.2022 - 06.2023
- Defined problems, collected data, established facts and validated conclusions
- Proficient with diverse social media channels and communication tools.
- Kept records of customers' charges and payments
- Interviewed credit applicants by telephone or in-person to obtain personal and financial data needed to complete cellular application
- Called customers to collect payment on delinquent accounts
- Evaluated customers' computerized cellular statement and payment histories to decide whether approved new or upgrade for a cellular device, based on predetermined standards
- Solicited guest feedback and acted on guests concerns
- Assisted guests with making or canceling appointments through AT&T reservation system
- Answered multi-line switchboard phone to respond to customer inquiries
- Delivered messages, mail and packages left for guests and AT&T facilities
ASSISTANT MANAGER
VALERO
05.2011 - 06.2014
- Implemented comprehensive business procedures to promote compliance with industry standards and rules
- Reported customer and employee accidents, injuries and concerns for supervisor review
- Handled employee discipline and termination according to company policies
- Tracked store inventories and replenished products according to demand
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Organized company merchandise and displays to increase brand awareness and product sales
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Assisted with new employee training and conducted performance reviews to track overall progress
- Interviewed potential job candidates and made hiring recommendations to general manager
- Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness
- Coordinated employee schedules according to staff availability and processed time-off requests
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Managed company orders, expenditures and sales to meet budget and revenue targets
- Analyzed market and competitor trends to assess customer preferences and introduce new products
- Facilitated month-end closing processes, invoicing and journal entries
- Executed productivity benchmarks across departments to maximize company revenue
- Conducted quality, timely performance feedback and performance appraisals
- Conducted monthly meetings to create business plans to drive successful monthly business
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
DIETARY AIDE
CADIA HEATH CARE
02.2010 - 05.2014
- Provided excellent customer service to residents, staff, and families
- Stocked ingredients in proper storage spaces and monitored facility inventories
- Delivered dishes and meal trays to patient rooms during scheduled times
- Reported hazardous conditions and incidents to supervisor
- Assisted in developing mealtime schedules for patients with various dietary restrictions and nutritional needs
- Protected patient information, adhering to confidentiality practices
- Prepared meals for patients according to dietary needs and manager guidelines
- Assisted patients with feeding when necessary
- Collaborated with dieticians to obtain accurate nutritional information and assess patient needs
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Checked meal trays for compliance with diet modifications
- Maintained kitchen equipment and reported malfunctions to facility managers
- Set up tables and place settings in dining areas for patient meals
- Observed and monitored patient food intake and body weight and reported progress to leadership
- Attended interdisciplinary meetings with other health care professionals to discuss patient care
- Provided dietitians with assistance researching food, nutrition and food service systems
- Prepared major meal, following recipes and determining group food quantities
- Planned menus and diets to guide patients based on nutritional needs and established guidelines
- Analyzed menus and recipes, standardized recipes and test new products
- Supervised food production and service and assisted dietitians and nutritionists in food service supervision and planning
- Scheduled and conducted orientations and in-service education programs
- Conducted individual nutritional assessments evaluating dietary histories and supporting relevant treatment programs
- Developed job specifications, job descriptions and work schedules
Education
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DOVER HIGHT SCHOOL
Dover, Delaware06.2003
Skills
- Staff training and development
- Guest accommodations
- Property management systems
- Staff training
Languages
Punjabi
Limited Working
Spanish
Limited Working
Timeline
GUEST SERVICES COORDINATOR
PINNACLE REHABILITATION CENTER
10.2022 - 08.2023
AUTHORIZATION REPRESENTATIVE
AT&T RETAIL
08.2022 - 06.2023
GUEST SERVICE MANAGER
COMFORT INN & SUITES
06.2014 - Current
ASSISTANT MANAGER
VALERO
05.2011 - 06.2014
DIETARY AIDE
CADIA HEATH CARE
02.2010 - 05.2014
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DOVER HIGHT SCHOOL
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