Angela Frank
Stevenson,AL
Summary
A committed employee who is looking to relocate closer to Stevenson where I recently moved to and where I can use my skills I have acquired thru the years to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling and explaining patient benefits and patient responsibilities. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
24
24
years of professional experience
Work History
Pre-registration Hospital
Crestwood Medical Center
Huntsville, Alabama
10.2016 - Current
- Promoted high customer service by verifying insurance, estimating patient responsibility, and ensuring HIPAA guidelines were followed.
- Collected payments by patients for their copays, deductibles, coins, etc. Also responsible for calls to insurance companies to verify benefits and if referrals or any authorization were required as well as verify benefits if needed
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
CSR Benefits and Claims
BCBST
Chattanooga, Tennessee
05.2001 - 12.2007
- Processed customer and provider claims along with making adjustments as needed
- Assisted customers and providers with their benefits
- Generated reports on customer inquiries and complaints for management review as a team leader
Education
Bachelor of Science - Elementary Education
Athens State University
Athens, AL05-1999
Associate of Science - Elementary Education
Northeast Community College Rainsville, Al
Rainsville, AL05-1997
High School Diploma -
North Jackson High School
Stevenson, AL05-1995
Skills
- Insurance verification
- Payment processing
- Claim processing
- Customer engagement
References
References available upon request.
Timeline
Pre-registration Hospital
Crestwood Medical Center
10.2016 - Current
CSR Benefits and Claims
BCBST
05.2001 - 12.2007
Bachelor of Science - Elementary Education
Athens State University
Associate of Science - Elementary Education
Northeast Community College Rainsville, Al
High School Diploma -
North Jackson High School