Angela Frazzetto
UF Health Corporation/Revenue Cycle
Ocala,FL
1
Certification
22
years of professional experience
Knowledgeable Epic Analyst with track record of optimizing application performance and user experience.
Work History
IT Applications Analyst Level 1
5 Years 7 Months- Achieved certification in Cadence to enhance scheduling efficiency.
- Developed generic providers and visit types utilized in Epic clinical settings for UFGP and UFGV specialties.
- Integrated testing for upgrades, including test patient account creation and provider template builds for scheduling appointments and testing.
- Managed provider accounts by adding departments and visit types; deactivated accounts in TXT as needed.
- Maintain AMB departments and HODs with providers and visit types.
- Maintain SPOK On-Call system for Epic Cadence GNV.
- Conducted integrated testing for upgrades, including creation of test patient accounts and provider template builds for appointment scheduling.
EMR Workflow Applications Specialist
3 Years- Consulted and trained ACU Managers, physicians, and staff in Adult Medical Specialties clinics on Epic Ambulatory implementation, ensuring effective preparation and ongoing support.
- Performs needs assessments and creates high quality EMR course materials and reference resources in response to organizational needs.
- Assisted end users, including physicians, by addressing their requests for technical support and guidance.
- Provided timely communication on workflow, processes, and updates in the Epic system, enhancing customer satisfaction and compliance with UFP policies.
- Delivered Epic training sessions to enhance user proficiency
Education Training Specialist
6 Years- Coordinated and facilitated New Employee Orientation and B/AR Orientation for UF Health Physicians clinic and billing staff.
- Coordinated and created Webinars and curriculum for the PRP (Patient Responsibility Pricer) system that is used to provide patient estimates in UF Health clinics.
- Collaborated with Business Analytics when UFP moved from PowerPlay and Impromptu to Business Objects. Created all curriculum, documentation, and tip sheets as well as trained new users.
- Coordinated the classroom and curriculum HOD appointment scheduling before an Epic GoLive.
- Answered incoming on-call questions from users.
Supervisor/Primary Care Pod
1 Year- Coordinated day-to-day scheduling operations to align with UFHP organizational goals.
- Provided extensive training for all new employees
- Contributed to process improvement discussions to enhance overall Access Center operations.
- Engaged with providers to strengthen communication between Access Center and clinic physicians and support staff.
- Participated in meetings for process improvement and overall Access Center operations.
- Participated in meetings with providers to enhance communication between the Access Center and clinic physicians and support staff.
Coordinator/Primary Care Pod
1 Year- Delivered excellent centered service while providing information regarding services to patients, hospital, staff and community health care providers in a high-volume call center environment.
- Performed intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians based on knowledge of administrative protocols.
Patient Relations Specialist
3 Years- Collected money on patient balances and resolved patient disputes while using the Fair Debt Collection Practices Act in order to protect the integrity of UFHP.
- Processed Charity Care applications while making crucial decisions in approving Charity Care patients and writing off patient account balances.
Revenue Cycle Specialist
1 Year- Ensures the financial integrity of the UF Health Physicians by performing established financial processes that enable and expedite the billing and collection of professional services.
- Bills claims according to Federal/Managed Care rules, regulations and guidelines.
- Performs patient account research and resolution, insurance verification and benefits determination.
- Identifies reimbursement issues, resolution of credits, and issuance of refunds.
- Identification of payment variance invoices, follow up and resolution of denied claims.
Business Development Representative
2 Years- Promoted the Executive Health program through mailing advertisements and made phone calls to potential clients.
- Scheduled appointments
- Coordinated with physicians and clinic managers to assure the client would receive the best experience.
- Provided exceptional customer service to VIP clients
- Handled the Oak Hammock Advantage phone line and worked closely with the Executive Department to fulfill Oak Hammock resident requests.
Education
Bachelor of Science - Psychology
Skills
Epic workflow management
EpicCare Ambulatory workflows
Epic Content Management and Processes
Integrated Testing for Epic Upgrade and Applications
Avanti Workflows
Epic workflow management
Resident training development
Epic front-end training
Certification
- Epic Cadence / April 2021
- Decision Tree Badge from Epic 2023
Timeline
IT Applications Analyst Level 1
UF Health Corporation/Revenue Cycle
01.2021 - CurrentRead More
EMR Workflow Applications Specialist
UF Health Physicians/Clinical Practice Enhancement
01.2018 - 01.2021Read More
Education Training Specialist
UF Health Physicians/Training and Education Department
01.2012 - 01.2018Read More
Supervisor/Primary Care Pod
UF Health Physicians Access Center
01.2011 - 01.2012Read More
Coordinator/Primary Care Pod
UF Health Physicians Access Center
01.2011 - 01.2012Read More
Patient Relations Specialist
UF Health Physicians/ Patient Relations
01.2008 - 01.2011Read More
Revenue Cycle Specialist
UF Health Physicians/B/AR
01.2007 - 01.2008Read More
Business Development Representative
UF Executive Health Program
01.2005 - 01.2007Read More
St. Leo University
Bachelor of Science from Psychology
Read More