Summary
Overview
Work History
Education
Skills
Timeline
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Angela French

Chaska,MN

Summary

Adept at enhancing patient satisfaction and streamlining clinic operations, I leveraged critical thinking and exceptional communication skills at Medix to ensure privacy, improve care coordination, and reduce wait times. My background in both administrative support and direct patient care underlines a proven track record of delivering compassionate service and operational efficiency.

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills in Patient Care Coordinator role.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Medix
03.2023 - 09.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.

Patient Care Coordinator

Pride Health Care
04.2021 - 11.2021
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Pharmacy Technician

M Health Fairview
03.2020 - 11.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Patient Care Technician

DaVita
01.2016 - 12.2016
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Fostered clean and hygienic environment, reducing risk of infections.

Education

GED -

Hammond Area Career Center
Hammond, IN
04-1994

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Attention to detail
  • Insurance verification
  • Verbal and written communication
  • Administrative and office support
  • Registration and scheduling
  • Insurance verifying
  • Customer service

Timeline

Patient Care Coordinator

Medix
03.2023 - 09.2023

Patient Care Coordinator

Pride Health Care
04.2021 - 11.2021

Pharmacy Technician

M Health Fairview
03.2020 - 11.2020

Patient Care Technician

DaVita
01.2016 - 12.2016

GED -

Hammond Area Career Center

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Angela French