Angela Fuentes
Seattle,WA
Summary
Diligent worker with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Aloft Hotel
09.2023 - Current
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Shift Leader
Panda Express
02.2022 - 08.2023
- Provided guidance on how to handle difficult customer situations in a professional manner
- Identified areas of improvement and recommended solutions for enhancing overall store operations
- Efficiency while working in a fast-paced environment
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Associate
Amazon Fresh
03.2021 - 01.2022
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Focused on learning new skills and staying updated with industry changes
Daycare Teacher's Assistant
Iglesia de Restauración
01.2016 - 12.2017
- Maintain a safe play environment
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Read to children and teach them simple painting, drawing, handicrafts, and songs
Education
Nursing Assistant
Excel Health Careers Training
DesMoines, WA08-2024
High School Diploma -
Thomas Jefferson High School
Auburn, WA06.2020
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Oral and written communications
- Listening Skills
- Guest accommodations
- Fluent in English and Spanish
- Teamwork and Collaboration
Certification
- Basic Life Support (BLS) Certification - American Red Cross.
- Certified Nursing Assistant (CNA) - Washington State Department of Health.
- Seal of Biliteracy
Volunteer Experience
- Singer, Iglesia de Restauración, Burien, WA, 01/01/19, Present, Seek out and learn new music that is suitable for live performance, Sing as a soloist and as a member of a vocal group., Experience with public speaking.
- Elderly Caretaker. Took care of my great grandmother for some time before passing away. Helped her live her life day by day.
References
Patricia Mendez worked for Providence Mount St. Vincent Seattle, WA for 23 years.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Aloft Hotel
09.2023 - Current
Shift Leader
Panda Express
02.2022 - 08.2023
Associate
Amazon Fresh
03.2021 - 01.2022
Daycare Teacher's Assistant
Iglesia de Restauración
01.2016 - 12.2017
High School Diploma -
Thomas Jefferson High School
Nursing Assistant
Excel Health Careers Training