ANGELA FULLILOVE
Grand Rapids,MI
Summary
Driven Dispatcher with excellent communication and problem-solving abilities. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Transport Coordinator
Southeast Iowa Regional Medical Center
08.2023 - 05.2024
- Answered incoming calls from staff and patients to schedule emergent and non emergent transfers to and from multiple hospitals, provider appointments and pre/post op visits, via ambulance, wheelchair van and secure car.
- Operated a CAD console with three computer terminals and mapping programs.
- Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
- Improved response times by efficiently prioritizing and dispatching emergency calls to appropriate units.
- Enhanced communication between ambulance crews and hospitals by providing accurate and timely information.
- Kept detailed records of all dispatched calls, enabling accurate reporting and analysis of response times and patterns.
- Utilized advanced mapping software to accurately pinpoint caller locations, which expedited ambulance response times.
- Managed radio communications effectively, maintaining clear channels for essential transmissions between field units and dispatch center.
DISPATCHER
Roadside Protect
05.2021 - 11.2023
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer pick up locations and drop locations.
- Coordinated with drivers to facilitate efficient routes and timely arrivals.
- Facilitated communications between customers and field personnel to answer questions and/or resolve concerns.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
- Managed customer relations on ongoing basis to maximize customer retention.
DISPATCHER
Emergency 24 INC.
02.2019 - 05.2021
- Used a Computer Aided Dispatch system, received emergency and nonemergency calls from the public requesting Police and Fire assistance.
- Determined the nature and location of the emergency, determined priorities then dispatched accordingly.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Streamlined alarm monitoring processes for increased efficiency and accuracy in identifying emergencies.
- Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
- Provided exceptional customer service by calmly addressing concerns from callers during stressful situations.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
Education
Certification -
International Academics of Emergency Dispatch
Salt Lake City, UTSkills
- Basic Life Support BLS
- Call Management
- Computer-aided dispatching
- Stress Tolerance
- EMS Dispatch
- Police and fire procedures
- Problem-Solving
- Emergency Response Procedures
- Emergency Assessment
- Critical Thinking
- Map reading skills
- Data entry proficiency
Timeline
Transport Coordinator
Southeast Iowa Regional Medical Center
08.2023 - 05.2024
DISPATCHER
Roadside Protect
05.2021 - 11.2023
DISPATCHER
Emergency 24 INC.
02.2019 - 05.2021
Certification -
International Academics of Emergency Dispatch
- Certified Emergency Fire Dispatcher
- Certified Emergency Telecommunicator
- Certified Emergency Police Dispatcher
- Certified Advanced Emergency Medical Dispatcher
Certification
- Certified Emergency Fire Dispatcher
- Certified Emergency Telecommunicator
- Certified Emergency Police Dispatcher
- Certified Advanced Emergency Medical Dispatcher
Similar Profiles
Olivia CornelisOlivia Cornelis
Health Information Technician at Southeast Iowa regional medical centerHealth Information Technician at Southeast Iowa regional medical center
Vina HaleVina Hale
Patient Care Coordinator at Southeast Iowa Regional Medical CenterPatient Care Coordinator at Southeast Iowa Regional Medical Center
Heather PerryHeather Perry
Podiatrist at Southeast Iowa Regional Medical CenterPodiatrist at Southeast Iowa Regional Medical Center