Angela Gilaydov
Education & Management
Bedford,MA
Summary
Service-oriented professional with solid background in leading teams to achieve high standards in customer service. Adept at guiding and motivating teams to meet dynamic service needs, ensuring consistent and reliable service delivery. Exhibits excellent communication and interpersonal skills to drive collaborative success and positive results.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Service Leader
Chipotle Grill
10.2023 - 12.2024
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Identified areas for improvement in company-wide service standards through regular audits and feedback analysis.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Streamlined service processes for improved efficiency and reduced waiting times for customers.
Private Nanny
Private Employers
05.2022 - 09.2023
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
Retail Sales Supervisor
Marshalls
04.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Preschool Teacher
Sunrise Learning Academy
08.2018 - 09.2020
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Fisher College
Boston, MA06-2019
Timeline
Service Leader
Chipotle Grill
10.2023 - 12.2024
Private Nanny
Private Employers
05.2022 - 09.2023
Retail Sales Supervisor
Marshalls
04.2021 - 04.2022
Preschool Teacher
Sunrise Learning Academy
08.2018 - 09.2020
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Fisher College