Angela Gallagher
Chicago,IL
Summary
Patient services professional with a strong track record in enhancing patient engagement through effective communication and operational coordination, seeking a Patient Liaison in Oncology Full-Time Days position. Expertly registers patients, coordinates appointments, answers incoming inquiries, and provides patient education. Actively communicates with patients and staff to ensure compliance. Managed employee schedules, oversaw room cleaning, and conducted schedule maintenance. Assists the manager with resource utilization and maintains strong relationships with patients.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Patient Client Services
Northwestern Medicine
Chicago, USA
04.2023 - Current
- Utilized Epic EHR system to manage critical administrative tasks and enhance patient experience.
- Ensured patient confidentiality and compliance by handling sensitive information.
- Applied HIPAA privacy and security regulations while processing patient information.
- Resolved registration-related issues, including eligibility verification and authorization problems.
- Provided exceptional customer service by managing high volume of incoming calls from patients and families.
- Coordinated appointment scheduling across multiple departments to improve patient care efficiency.
- Participated in training sessions to remain current on healthcare policies and registration software.
Reservation Specialist
Paradise 4 Paws
Chicago, USA
01.2019 - 03.2023
- Delivered exceptional customer service, fostering client loyalty and driving repeat business.
- Resolved issues for dissatisfied customers to enhance overall experience.
- Coordinated communication between facilities management and the reservations department to streamline operations.
- Booked pets for boarding and grooming in hybrid settings.
- Trained new and established personnel to improve service quality.
Household Manager
Swanson Family
Itasca, USA
01.2013 - 12.2019
- Managed household finances, including expense tracking and payroll processing.
- Oversaw household operations, maintained property, organized household schedules, and coordinated travel arrangements.
- Developed and managed staff including maids, nanny and driver.
- Implemented an employee training program which increased efficiency and safety while lowering costs.
- Planned and organized events, ensuring effective handling of all logistics.
Nanny
Kant Family
Chicago, USA
01.2007 - 12.2012
- Monitored daily wellbeing of child, ensuring a nurturing and safe environment.
- Delivered expert guidance on infant care practices to promote healthy development.
- Implemented structured sleeping and feeding schedules to promote healthy habits in infants.
- Educated and advised parents on effective and safe infant care practices.
- Managed scheduling and logistics of age-appropriate activities, such as play dates, crafts, and sports
- Guided child in developing healthy personal habits and behaviors.
- Comforted the child by providing emotional support and guidance during difficult moments.
- Responded promptly with first aid or CPR to address medical emergencies.
- I partnered with the parents to raise their children to be responsible, competent young men and women by encouraging the intellectual development of child.
Manager
Advance Auto Parts
01.2004 - 12.2007
- Achieved promotion from Assistant Manager to Manager within two years due to demonstrated leadership and performance
- Hired, coached and developed 25 employees to maximum performance
- Optimized inventory and overstock practices, resulting in increased savings and reduced overhead
- Manages the day-to-day activities of a retail space, such as the purchasing of supplies and books, special orders, receiving and shipping, and returning overstocked or defective merchandise
- Prepared and scheduled annual reports on store activities and purchase requisitions, including annual budgets and accounts payable
Education
Management and Marketing - Bachelor of Science
Northeastern Illinois University College of Business And Technology
Chicago, IL12-2022
Business Administration -
Wright College
Chicago, IL05-2019
Skills
- Experience with an electronic medical record system
- Leadership and organization
- Patient outreach and engagement
- Patient scheduling
- Patient relationship management
- Data analysis
- Digital marketing strategies
- Market research proficiency
- Problem solving
- Organizational skills
Certification
- DeVry College of New York, Info Technology Essentials Certification
- Google Analytics Certification
- CPR and AED Certification
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Patient Client Services
Northwestern Medicine
04.2023 - Current
Reservation Specialist
Paradise 4 Paws
01.2019 - 03.2023
Household Manager
Swanson Family
01.2013 - 12.2019
Nanny
Kant Family
01.2007 - 12.2012
Manager
Advance Auto Parts
01.2004 - 12.2007
Management and Marketing - Bachelor of Science
Northeastern Illinois University College of Business And Technology
Business Administration -
Wright College