Angela Garcia

Responsible for providing technical and customer service support, trouble shooting technical issues, and educating patients on Carelink (patient software).

Troubleshooting customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommend corrective action.

Accurately and concisely document patient and customer feedback and any troubleshooting completed during each call.

I also must meet or exceed key performances and productivity such as quality, courtesy, expertise, and other metrics as defined management.

Perform other duties as assigned.

• Contributed to IT procurement decisions by evaluating hardware specifications, compatibility, and overall value for money considerations when selecting Unix-based equipment.
• Standardized IT procurement processes, resulting in cost savings and improved vendor relationships.
• Collaborated with procurement department staff to resolve discrepancies between purchase orders and invoice amounts, ensuring proper payment allocation.
• Collaborated with other departments to align procurement strategies with organizational objectives, ensuring a cohesive approach to overall resource management.

Provided excellent customer service by assisting customers promptly, courteously and efficiently. Processed orders in person, by phone and email.

Contributed outstanding communication and organization skills with a team attitude.

Retained product knowledge and provided customers with the best possible solution.

Handled cash/credit card transaction and daily cash reconciliation.

Handled inventory and sales order software with Sage 100 experience. Generated customer invoices, receipts, quotes and purchase orders. Handled vendor billing on 3rd party portals with supporting documentation performed daily.

Generated monthly service workorders, participated in month end close and annual inventory. I occasionally had to pull customer orders, tracked back orders and followed up with both customer and vendors concerns.