Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Angela Garcia

Lake Worth

Summary

Dynamic professional with extensive experience in customer service and data entry, notably at Helix Urgent Care. Proven ability to enhance operational efficiency through effective appointment scheduling and conflict resolution. Adept at maintaining accurate records and fostering team collaboration, ensuring a seamless experience for clients and colleagues alike.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Residential Cleaner

So Flo Cleaning Co
Lake Worth
02.2024 - Current
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Checked for damages in the property before starting the job.
  • Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needs; placing orders; verifying receipt.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Organized supplies for use based on expected customer needs.

Clinical Intake Coordinator

Helix Urgent Care
Lake Worth
02.2019 - 01.2024
  • Facilitated patient intake and outtake processes, including data entry and appointment scheduling.
  • Managed medical records and fulfilled requests efficiently.
  • Coordinated COVID-19 testing site logistics and responded to related inquiries.
  • Informed patients of COVID-19 test results through direct communication.
  • Delivered and collected COVID-19 testing kits as required.
  • Collaborated with laboratory personnel for specimen transport.
  • Processed payment transactions via cash or credit/debit cards.
  • Scheduled team meetings and training sessions to enhance operational effectiveness.
  • Conducted initial risk assessments to identify any immediate concerns or needs for intervention.
  • Resolved customer complaints or answered customers' questions.
  • Maintained accurate and up-to-date records of client intake forms, medical history information, insurance details, and other pertinent documents.
  • Ordering and maintain supplies.

Shift Lead

Ice Cream Club
Manalapan
11.2017 - 06.2020
  • Serve customers, keep the store clean, restocking, handling money transactions, nightly bank drops, inventory and order supplies.

Personal Assistant

M&M Construction
Boynton Beach
06.2014 - 11.2019
  • Handling invoice’s, contracts and payroll.
  • Managed cleaning, daily duties and maintained a safe work environment.
  • Prepared weekly orders for cleaning supplies and equipment to submit to management.

Hostess/Server

NYPD IV
Boynton Beach
08.2014 - 10.2019
  • Customer service, scheduling deliveries and pick-up orders, coordinating events, and collected money from customers.

Reception/Office Manager

MH Center LLC
Lantana
02.2018 - 02.2019
  • Patient intake and out take, answering phone calls, inventory, light accounting work and payroll.

Education

General Education Diploma -

SANTALUCES HIGH SCHOOL
Lake Worth, Florida
07.2015

Skills

  • Data entry
  • Appointment scheduling
  • Payment processing
  • Customer service
  • Conflict resolution
  • Communication skills
  • Team collaboration
  • Problem solving
  • Time management
  • Microsoft Excel

Certification

  • Florida Driver’s License
  • Safe Staff Certified, 10/01/16, 12/01/20
  • Cosmetology License, 11/01/17, Present

References

Furnished upon request

Timeline

Residential Cleaner

So Flo Cleaning Co
02.2024 - Current

Clinical Intake Coordinator

Helix Urgent Care
02.2019 - 01.2024

Reception/Office Manager

MH Center LLC
02.2018 - 02.2019

Shift Lead

Ice Cream Club
11.2017 - 06.2020

Hostess/Server

NYPD IV
08.2014 - 10.2019

Personal Assistant

M&M Construction
06.2014 - 11.2019

General Education Diploma -

SANTALUCES HIGH SCHOOL

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