Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Angela Garza

Channelview,TX

Summary

Dynamic customer service professional with a proven track record at Everise, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I thrive in fast-paced environments, consistently delivering satisfactory outcomes while maintaining professionalism. My ability to adapt quickly ensures effective collaboration and independent success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Everise
06.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

EVS

HHS Environmental Services
06.2016 - 09.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Marque Learning Center
Houston, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

Adult First AID/CPR/AED

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Everise
06.2025 - Current

EVS

HHS Environmental Services
06.2016 - 09.2017

High School Diploma -

Marque Learning Center

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Angela Garza