Angela Gavozzi

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
• Collaborated with pharmacists to provide high-quality patient care and tailored medications.
• Utilized specialized equipment for efficient preparation of various dosage forms including creams, capsules, and suspensions.
• Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
• Assisted in the development of new compounding techniques, resulting in innovative treatment options.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated directly with doctors offices via telephone, fax and email.
• Reviewed and verified customer information and insurance provider information.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

• Maintained a clean and organized compounding environment, ensuring adherence to strict safety protocols and regulations.
• Helped maintain detailed documentation of all compounded preparations following established procedures.
• Ensured compliance with all applicable laws, regulations, and guidelines governing pharmaceutical compounding processes and procedures.
• Troubleshot complex formulations under pharmacist supervision when standard procedures did not produce desired results.
• Stocked, labeled, and inventoried medication to keep accurate records.

• Reviewed and verified customer information and insurance provider information.
• Communicated directly with doctors offices via telephone, fax and email.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

This was a summer job.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Supported pharmacists in compounding custom medications according to individual patient needs.
• Entered and processed patients' prescriptions into internal system.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.