ANGELA GAYE
Hyattsville,MD
Summary
Customer Service Representative bringing exceptional skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors by implementing the work culture of communication, commitment and connection with staff and patients through understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Center Representative
Childrens National Medical Center
11.2021 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Complete calls in a timely matter while providing excellent customer service by responding to requests, assisting with scheduling needs and verifying insurance.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
Lead Toddler Teacher
Largo Park- Haynes Academy
06.2014 - 10.2019
- Contributed to a positive school culture by collaborating effectively with colleagues and administration on various initiatives and projects.
- Assessed students' academic performance while preparing educational materials for class activities.
- Implemented student accommodation or educational plans, coordinated after-school activities.
Research Assistant
University Of District Of Columbia
05.2008 - 03.2010
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Contributed to the successful completion of research projects by collaborating effectively with team members.
Education
Bachelor of Human Resources Management Inter - Human Resources Management
University of Maryland - University College
Hyattsville, MD12.2025
Associate of Applied Science - Nursing
University of District of Columbia
Washington, DC08.2008
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05.2004
Skills
- Verbal and written communication
- Customer Service
- Inbound/ Outbound phone calls
- MS Office
- Scheduling using: Cerner, ECW, Experian, Powerchart, and Excel
Certification
"Primary Care Super Star"
"Primary Care Team Player"
Timeline
Call Center Representative
Childrens National Medical Center
11.2021 - Current
Lead Toddler Teacher
Largo Park- Haynes Academy
06.2014 - 10.2019
Research Assistant
University Of District Of Columbia
05.2008 - 03.2010
Bachelor of Human Resources Management Inter - Human Resources Management
University of Maryland - University College
Associate of Applied Science - Nursing
University of District of Columbia
High School Diploma -
Eleanor Roosevelt High School
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