Angela Gibbens

data entry, upload contest for customers, update all websites as needed. i called and booked appointments, called and offered customers at program to help get their product for free. i sent out the links to the apps we had. i had to explain the rules to the program as well as submit credit checks with the finance company. i repaired damaged product brought in by customers, i took payments, i filed documents on every sale. sent out tax forms for all employees, cleaned the entire office, any anything else the owner asked me to do.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Increased sales through effective merchandising strategies and targeted promotions.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Conducted performance evaluations and provided constructive feedback to employees.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.