Angela Gibbs
Washington
Summary
Experienced Medical Support Assistant with over 8 years of healthcare administrative experience supporting military and civilian healthcare systems. Skilled in appointment scheduling, referral coordination, patient registration, electronic medical records, telephone operations, customer service, and clinic workflow management. Extensive experience utilizing MHS GENESIS, electronic scheduling systems, and coordinating care between providers, specialty clinics, and patients. Recognized for excellent communication skills, attention to detail, and ability to train and assist staff while ensuring quality patient care and operational efficiency.
Overview
9
9
years of professional experience
Work History
Medical Support Assistant
DEPARTMENT OF HEALTH AGENCY
Bethesda, MD
01.2023 - Current
- Coordinated patient scheduling and appointments to optimize clinic workflows, utilize MHS GENESIS to mange patient appointments, referrals, encounters, and provider schedules.
- Managed electronic health records, ensuring data accuracy and confidentiality.
- Assisted healthcare providers in preparing medical documentation and reports.
- Facilitated communication between patients and medical staff for enhanced service delivery.
- Schedule routine, follow-up, virtual, and specialty appointment for Active Duty members
- Answer high volume telephone calls and respond to patient inquuiries
Medical Support Assistant
Department of Health Agency
Bethesda, MD
04.2026 - 05.2026
- Scheduled sedation procedures and coordinated appointments with providers and families
- Verified patient documentation and appointment requirements
- Assisted with clinic operations and patient flow management
- Maintained accurate electronic medical records and scheduling information
Medical Support Assistant
Department of Health Agency
Fayetteville, NC
10.2022 - 01.2023
- Scheduled patient appointments and managed provider templates
- Assisted patients with referrals and specialty care coordination
- Utilized military healthcare scheduling systems to support patient access to care
- Provided exceptional customer service to military beneficiaries and their families
Telephone Operator
Southeastern Virginia Health System
Newport News, VA
02.2019 - 11.2021
- Operated switchboard to manage incoming and outgoing calls efficiently.
- Provided accurate information to patients and staff regarding services and departments.
- Coordinated communication between medical personnel and patients, enhancing service delivery.
- Managed high call volumes while maintaining professionalism and calm demeanor.
Medical Records Clerk
Solaris Senior Living
Palatka, FL
11.2017 - 01.2019
- Managed accurate filing and retrieval of medical records to ensure compliance with healthcare regulations.
- Processed patient admissions and discharges, maintaining up-to-date information in electronic health record systems.
- Trained new staff on record-keeping protocols and software usage for optimal efficiency.
- Conducted regular audits of medical records to identify discrepancies and initiate corrective actions.
Education
Associate of Science - MEDICAL ADMINISTRATIVE
Ultimate Medical Academy
Clearwater, FL07-2016
MEDICAL ASSISTANT - MEDICAL ASSISTANT
Kee's Business School
Newport News, VA08-2007
Skills
- MHS GENESIS
- Electronic health records management
- SchApptbook
- Carepoint
- Microsoft Office Suite
- Electronic health Records(EHR)
- Patient Registration
- Referral Coordination
Timeline
Medical Support Assistant
Department of Health Agency
04.2026 - 05.2026
Medical Support Assistant
DEPARTMENT OF HEALTH AGENCY
01.2023 - Current
Medical Support Assistant
Department of Health Agency
10.2022 - 01.2023
Telephone Operator
Southeastern Virginia Health System
02.2019 - 11.2021
Medical Records Clerk
Solaris Senior Living
11.2017 - 01.2019
Associate of Science - MEDICAL ADMINISTRATIVE
Ultimate Medical Academy
MEDICAL ASSISTANT - MEDICAL ASSISTANT
Kee's Business School