LAKIA LEWIS

• Coordinated and schedule patient appointments, ensuring efficient scheduling and reducing wait times.
• Assists with managing consults, recall reminders, view alerts, mod sheets and encounters for assigned specialty clinics.
• Assisted medical staff with administrative tasks, enhancing overall workflow efficiency.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Provides information regarding clinic policies, procedures and locations to patients, family members.

• Runs and Completes End of Day, Past Due and Ambulatory Encounter Completion Reports daily.
• Conducts Bod Pod assessments, basic assessments such as health and biometric screenings as well as instructing health promotion briefs.
• Coordinate and conduct on-site unit level health promotion briefings using standardized presentations.
• Contacted clients to schedule, change, cancel, and/or remind of upcoming appointment and referrals in MHS Genesis and make appropriate database requirements/changes.
• Supported operations with scheduling AFWC classes from medical, unit, and self-referral clients.

• Answered telephones, ascertained nature of call, and directs caller to appropriate staff, takes a message or personally provides desired information.
• In-processed new employees, created employee files, created accounts in CYMS, IMCOM Academy, KIT.
• Created a IMPAC Program Budget Tracker for all CYS programs to use to effectively track their budgets and balances.
• Processed Civilian Personnel Actions in DCPDS (Leave Without Pay, Reassignments, Ratings/Evaluations, Awards, Resignations, Promotions, Transfers, Non-Comp Promotions and Conversion of Employments).
• Vetted documentation to process employee personnel recruitment actions in AutoNOA, creating RPAs.
• Used office automation equipment and word processing software, prepared a variety of correspondence, memorandums, briefings and daily activity and other reports required for day-to-day operation.
• Maintained records, files, statistical data. Initiated CIVILIAN PERSONNEL actions and helped track background clearance checks and reference checks.

• Oversaw 23 employees to successfully complete the day-to-day operational activities.
• Experienced with using office automation tools and software to prepare reports; experience with office automation systems to retrieve data and statistics for management's use.
• Track reports from various EMR systems to effectively manage staff and facility productivity, and turnaround time (TAT).
• Managed the recruitment of potential new candidates by reviewing resumes, conducting initial phone and in-person interviews.
• Coordinated the onboarding, training, development, and retention of employees.
• Researched and resolved complex medical record requests.
• Collaborated with the accounting department to correct invoicing errors and manage the procurement of supplies with adherence to the budgetary requirements.
• Managed staff continuing education efforts through various client learning systems ensuring continuous training and development of all employees.

• Approved timecards for processing by payroll department and assisted with the hiring of new staff members.
• Identify problem areas; prepare reports; and provide recommendations to improve quality of patient and/or family health care in a medical treatment facility.
• Recommend changes to existing medical care policies that will minimize patient complaints.
• Established and implemented a highly effective performance management process for all program staff.
• Monitored the appropriate orientation and training of all staff members in accordance with company standards.
• Identified and evaluated the risks associated with program activities and took appropriate action to control those risks.
• Administered site surveys/audits with Provider Certification, the Joint Commission, CMS, and other credentialing bodies.

• Accurately processed all medical record requests for release of information with a 2 week turn around, verified forms to ensure precision and compliance to eliminate fraud and mitigate risks.
• Completed all utilization review forms and prepared inpatient reports.
• Actively worked as an alternate Customer Service Representative, assisted customers seeking medical evaluation.
• Received patients and visitors as the initial point of contact, in person or telephonically.
• Assisted the HR department by collecting job applicant's documentation for their interviews and hiring actions.
• Consulted appropriate medical staff members to rectify apparent inconsistencies, deficiencies, and discrepancies.