Angela Gibson
Cheyenne,WY
Summary
Collaborative Leader with expert team leadership, planning and organizational skills built during a successful military career. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Equipped employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach, dedicated to partnering with coworkers to promote engaged, empowering work culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Operations Senior Leader
U.S. Air Force Active Duty
05.2013 - 05.2022
- Led diverse team of over 270 medical and administrative professionals across 19 medical specialty clinics in day-to-day operations such as patient care, new business development, and patient relations.
- Identified operational improvements during COVID-19 pandemic to drive efficiency and quality of care for over 144K patient empanelment.
- Maintained compliance with local, state, and federal laws, in addition to established organizational standards.
- Key player in modernizing Travis Air Force Base Hospitals Emergency Operations Plan. Aided in developing comprehensive bed expansion policy which extended hospitals 21 patient occupancy status to over 129 patient beds allowing for increased care delivery during local and regional disaster situations.
- Tracked 10 contractors performance metrics and reported issues or non-compliance with appropriate stakeholders. Collaborated with Contracting Officer, subcontractors and procurement personnel on issues relating to contractor acquisition and support for Bagram Air Bases Emergency Services Contract.
- Acted as departments Patient Advocate, facilitated communication between patients, families and healthcare providers to support comprehension. Responded to patient concerns and questions with compassionate and knowledgeable service, investigated and resolved patient complaints.
Security Forces Flight Chief
U.S. Air Force Active Duty
05.2002 - 05.2013
- Masterfully prepared over 22,000 military personnel for home station and deployment operations by instructing various weapons systems usage, tactics, and maintenance operations.
- Conducted live fire scenario and wartime training in simulated environments with various military services and personnel equipping over 3,000 personnel with vital skills needed to survive combat and capture.
- Chosen above 8 other instructors for implementation of upgraded security assessment system for nuclear security operations. Developed lesson plans/instruction for over 300 Flight Security Controllers across three Air Force operations wings, ensuring personnel were qualified for protecting nuclear resources.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides. Identified program successes and failures based on student assessments and course reviews.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate nuclear security operations across 4 states. Managed all aspects of administrative and personnel needs of ground operations.
Education
Master of Arts - Emergency Management/Homeland Security
American Public University System
Charles Town, WV05.2024
Bachelor of Science - Public Health
American Public University System
Charles Town, WV05.2016
Associate of Science - Applied Nursing Technology
Community College of The Air Force
Montgomery, AL05.2014
Associate of Arts - Criminal Justice
Community College of The Air Force
Montgomery, AL05.2006
Skills
- Regulatory Compliance
- Training Programs
- Overseeing Employees
- Corrective Actions
- Operational Efficiency
- Risk Evaluation
- Customer Satisfaction
- Incident Response
- Employee Evaluation
- Hiring and Onboarding
- Military Operations
- Fact-Finding and Investigations
Certification
- EMT - Emergency Medical Technician
Deployments
- Bagram, Afghanistan, Operations Freedom Sentinel and Resolute Support, Flight Chief of Emergency Department/Outpatient Operations 04/2019 -11/2019
- Bagram, Afghanistan, Operations Freedom Sentinel and Resolute Support, Non-Commissioned Officer in Charge of Outpatient Clinic
04/2016-11/2016
Military Training
- Tactical Combat Casualty Care Course 12/2021
- Contracting Officer Representative Course 04/2019
- Joint Medical Executive Skills Institute Healthcare Management Course 05/2018
- Expeditionary Medical Support Deployment Training 08/2017
- Protecting Sensitive Information/Security Administration 01/2017
- HIPAA and Privacy Act Training 12/2016
- U.S. Air Force Senior Non-Commissioned Officer Distance Learning Program 10/2016
- Basic Medical Ethics and Detainee Health Operations 09/2016
- Emergency Preparedness Operators Course 03/2016
- Law of Armed Conflict 02/2016
- National Registry of Emergency Medical Technicians Course 05/2013
- Principles of Instruction 08/2007
Military Awards
- Meritorious Service Medal 1 Oak Leaf Cluster
- Air and Space Commendation Medal with C device and 2 Oak Leaf Clusters
- Air and Space Achievement Medal
- Air Force Good Conduct Medal with 5 Oak Leaf Clusters
- Afghanistan Campaign Medal with 2 Service Stars
- Air and Space Expeditionary Service Ribbon with Gold Border with 2 Oak Leaf Clusters
- Humanitarian Service Medal
- Nuclear Deterrence Operations Service Medal with 1 Oak Leaf Cluster
Timeline
Medical Operations Senior Leader
U.S. Air Force Active Duty
05.2013 - 05.2022
Security Forces Flight Chief
U.S. Air Force Active Duty
05.2002 - 05.2013
Master of Arts - Emergency Management/Homeland Security
American Public University System
Bachelor of Science - Public Health
American Public University System
Associate of Science - Applied Nursing Technology
Community College of The Air Force
Associate of Arts - Criminal Justice
Community College of The Air Force