Angela Gibson
Plant City,FL
Summary
Driven professional with extensive experience at Spectrum, excelling in customer care and ROC specialist roles. Demonstrated expertise in complaint handling and process improvement, mentoring new hires, and enhancing team collaboration. Proven ability to increase customer satisfaction through understanding needs and effective problem resolution. Skilled in payment processing and maintaining high-quality control standards.
Overview
22
22
years of professional experience
Work History
Customer Care Agent
Spectrum
Riverview, FL
- Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
ROC Specialist
Spectrum
Riverview, FL
12.2002 - Current
Dispatch, Route maintenance technicians, support boundary partners, inbound/outbound phone calls. Reports. Train new hires.
Education
GED -
Okeechobee High School
Okeechobee, FL06.1986
Skills
- Call center experience
- Payment Processing
- Typing Speed
- Complaint Handling
- Problem Resolution
- Teamwork and Collaboration
- Quality Control
- Understanding Customer Needs
- Process Improvement
- Staff education and training
Timeline
ROC Specialist
Spectrum
12.2002 - Current
Customer Care Agent
Spectrum
GED -
Okeechobee High School