Angela Gil

• Led Nike Clearance Store floor teams through daily sales and service routines.
• Delegated work to staff, setting priorities and goals
• Trained staff on how to give premium service to customers , setting goals and expectations.

Resolved customer complaints through prompt solutions and support, enhancing customer satisfaction.

Managed clearance merchandise recovery, zoning, and visual presentation.

Oversaw cash handling, register support, and closing procedures.

Enforced customer service standards and resolved customer problems to uphold quality service.

• Monitored staff performance and addressed issues.
• Coached and mentored team members, improving job performance and fostering professional growth.
• Enforced store policies, safety practices, and loss prevention standards.
• Analyzed customer feedback data to create action plans that enhanced service quality.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Brought diversity and inclusion to our workplace, being able to create events within the workplace.
• Reached out to partners on issues and being able to communicate with other stores/ team members.
• Handled reaching out to HR/ Nike's Employee support for assistance with any employee issues.

Prepared store displays and inventory for holiday promotions and events.

Made banking change orders for our store as well as doing deposits at the end of the day.

Handled paperwork for upcoming deliveries as well as the verification of the shipments we received.

Multitasked in multiple areas of the store

Downloaded and edited schedules for upcoming dates in moment

Backstocked Apparel/ Footwear/ Accessories in our bins.

• Greeted guests at Plaza Jalisco entrance with warm, professional service.
• Seated parties and managed dining room flow at Plaza Jalisco.
• Answered phone calls and handled reservations for Plaza Jalisco.
• Organized waitlists and updated guest arrival times at hostess stand.
• Assigned seating arrangements based on customer preferences and restaurant policies.
• Managed guest expectations by relaying information regarding hours, wait times, and specials.
• Maintained clean menus, host stand, and front entrance area.
• Restocked condiments, silverware, napkins, and tablecloths.
• Packed takeout orders and checked items for correctness.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Collected payments and provided accurate change.
• Counted the cash drawer and balanced the register before shift changes.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

• Processed customer payments efficiently at Rowdy Rooster counter to enhance transaction speed.
• Greeted guests and provided menu information in high-volume restaurant environment, ensuring positive dining experience.
• Entered food orders accurately into POS system.
• Ensured accuracy and completeness of takeout orders for customer satisfaction. and checked items for correctness.