Angela Goetz
Foley,Alabama
Summary
Accomplished General Manager with a proven track record at Foley Coffee Shop, enhancing operational efficiency and team cohesion. Expert in leadership and operations management, I significantly boosted sales and profitability. Skilled in fostering client relationships and employee satisfaction, her strategic approach and problem-solving abilities drive continuous performance improvement.
Overview
9
9
years of professional experience
Work History
General Manager
Foley Coffee Shop
Foley, AL
12.2023 - 08.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Front of House Manager
P D Eats
Foley, AL
10.2019 - 01.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Assistant Store Manager
Pizza Hut
Silsbee, TX
01.2016 - 08.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
GED -
Buna High School
Buna, TX04.1992
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Employee Scheduling
- Administrative Skills
- Performance Improvement
- Purchasing
Timeline
General Manager
Foley Coffee Shop
12.2023 - 08.2024
Front of House Manager
P D Eats
10.2019 - 01.2024
Assistant Store Manager
Pizza Hut
01.2016 - 08.2019
GED -
Buna High School