ANGELA GOMEZ
El Paso,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the pawnshop profession as well in the credit union industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
8
8
years of professional experience
Work History
Member Service Specialist
GECU
01.2023 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
ASSISTANT MANAGER
First Cash Pawn/Cash America
12.2019 - 12.2022
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Tracked store inventories and replenished products according to demand.
- Analyze customers items, jewelry, and/or rearms while determine the proper loan amount.
HOSTESS/WAITRESS
Furr's Fresh Buffet
06.2018 - 04.2019
- Stocked service areas with supplies to deliver faster service to guests.
- Conversed with members and guests in outgoing and friendly manner.
- Served drinks, removing dirty dishes and refilling glasses to enhance dining experience.
Education
High School Diploma -
Montwood High School
El Paso, TXSkills
- Financial Transactions
- Member Relations
- Customer Service Standards
- Account servicing
- Call center operations
- Proficient in addressing complaints
Timeline
Member Service Specialist
GECU
01.2023 - Current
ASSISTANT MANAGER
First Cash Pawn/Cash America
12.2019 - 12.2022
HOSTESS/WAITRESS
Furr's Fresh Buffet
06.2018 - 04.2019
High School Diploma -
Montwood High School