Summary
Overview
Work History
Education
Skills
Timeline
Intern
Angela Gonzales

Angela Gonzales

Medical Assistant
Avondale,CO

Summary

Dedicated Medical Assistant with extensive experience at Pueblo Community Health Center, skilled in patient scheduling and clinical documentation. Proven ability to enhance patient satisfaction through compassionate care and efficient appointment management, while ensuring HIPAA compliance and maintaining accurate electronic health records. A reliable team player committed to delivering high-quality healthcare.

Overview

20
20
years of professional experience

Work History

Medical Assistant

Pueblo Community Health Center
07.2022 - Current
  • Supported clinical staff by preparing examination rooms and ensuring necessary medical supplies were available.
  • Assisted in patient intake processes, collecting vital signs and documenting medical histories accurately.
  • Coordinated appointment scheduling to optimize patient flow and reduce wait times effectively.
  • Maintained cleanliness and organization of medical equipment and treatment areas to adhere to safety standards.
  • Educated patients on basic health procedures and office policies, enhancing overall patient experience.
  • Managed electronic health records with attention to detail, ensuring compliance with privacy regulations.
  • Facilitated communication between patients and healthcare providers, addressing inquiries for improved service delivery.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Assistant Manger/ Medical Assistant

Complete Foot Care
01.2006 - 07.2022
  • Administered patient care, including vital signs monitoring and health history documentation.
  • Assisted in scheduling appointments and managing patient flow efficiently.
  • Performed routine laboratory tests and maintained accurate records of results.
  • Educated patients on treatment plans, medications, and preventive care measures.
  • Collaborated with healthcare team to ensure comprehensive patient support and continuity of care.
  • Maintained cleanliness and organization of exam rooms, ensuring compliance with safety standards.
  • Streamlined inventory management for medical supplies, reducing waste and improving availability.
  • Trained new staff in clinical procedures and office protocols to enhance team efficiency.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Prepared lab specimens for diagnostic evaluation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

Certifiacate In Medical Assistant - Medical

Ultrasound Diagnostic
Trenton, NJ
06.2001

GED -

Keating Education
Pueblo, CO
06.1998

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Appointment setting
  • Compassionate caregiver
  • Medical records management
  • Patient flow management
  • Sterilization techniques
  • Medical supply inventory
  • Equipment sterilization
  • Medical office administration
  • Payment collection
  • Medical billing and coding
  • Valid state driver's license
  • Medical office management
  • Healthcare software proficiency
  • Reliable transportation
  • Medical billing
  • Insurance claims

Timeline

Medical Assistant

Pueblo Community Health Center
07.2022 - Current

Assistant Manger/ Medical Assistant

Complete Foot Care
01.2006 - 07.2022

Certifiacate In Medical Assistant - Medical

Ultrasound Diagnostic

GED -

Keating Education

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